MES Support consultant

Job Title: MES Support Engineer

Location: Hamburg, Germany – open for other sites in Germany depending where you are based

Start Date: August/September 2025

Duration: 12+ months

Experience Required: 4–6 years in Manufacturing & Quality-related shop floor applications, including hands-on production support.

Language : German is mandatory

Key Responsibilities:

• Provide day-to-day support for shopfloor IT and MES applications
• Troubleshoot issues related to production line systems (e.g., barcode scanners, printers, smart devices)
• Coordinate with cross-functional teams for issue resolution
• Follow IT service management processes (Incident, Change, Problem, Capacity)
• Communicate with business users, OEMs, and IT stakeholders
• Maintain SLAs and ensure high-quality service delivery
• Participate in shift rotation and support model adherence
• Create and share operational reports
• Track and report progress to stakeholders
• Use ServiceNow for incident and change management

Technical Skills:

• Experience with shopfloor systems and line-side IT devices
• Familiarity with ServiceNow, MES tools, PLC, SCADA, HMI (Aveva/Wonderware InTouch is a plus)
• Understanding of manufacturing processes, preferably in the aerospace industry
• Knowledge of machine integration is an added advantage

Soft Skills:

• Strong communication and stakeholder management
• Flexible and detail-oriented
• Team player with a continuous learning mindset