Service - Field Service Engineer (FSE) - Diagnostic Imaging (Vascular, Surgery X-Ray & Mammography) - UK Midlands (Birmingham)

What We're Looking For

• We are looking for individuals who demonstrate both technical expertise and a mindset aligned with our core principles.

Successful candidates will be passionate about serving patients, customers, and colleagues, while maintaining a strong focus on delivering the future of healthcare.

They will embrace a Lean mindset, seek opportunities to improve processes, and demonstrate entrepreneurial thinking when solving challenges.

We value team members who collaborate effectively, support one another, and contribute to a positive working environment where we can win together and enjoy the journey.

In addition, we are looking for people who bring flexibility, positive energy, and a general willingness to take on new challenges, adapt to changing priorities, and support the needs of our customers, colleagues, and business.

A proactive attitude, strong work ethic, and enthusiasm for continuous learning and development are essential for success in this role.

• Technical expertise and a commitment to excellence
• A passion to serve patients, customers, and colleagues
• Focus on delivering the future of healthcare
• A Lean mindset with a drive for continuous improvement
• Entrepreneurial thinking and a proactive approach to problem solving
• Strong collaboration skills and a team-first attitude
• Flexibility, positive energy, and a general willingness to support the wider team and business needs
• Adaptability, enthusiasm, and a desire for continuous learning and development
• GE Health Care is a leading global medical technology and digital solutions innovator.

Our mission is to improve lives in the moments that matter.

We empower our teams to turn ideas into world-changing realities, creating an environment where every voice is valued and every contribution helps build a healthier world., As a standalone company since 2023, GE Health Care combines over 125 years of innovation with the agility of a modern organisation.

We are committed to creating a world where healthcare has no limits-through advanced technology, data-driven insights, and a culture built on care, collaboration, and continuous improvement.

• Core Responsibilities
• Perform installation, maintenance, and repair of all Xray systems across the Midlands, with flexibility to support wider UK requirements.
• Diagnose and resolve complex system-level faults across multi-technology platforms.
• Build strong relationships with healthcare professionals to ensure equipment uptime and customer satisfaction.
• Provide remote diagnostics and support from a home office, dialling into systems to troubleshoot and resolve issues where possible.
• Collaborate with engineering teams, service centres, and commercial functions to deliver exceptional service.
• Manage tools, spare parts, and travel logistics efficiently.
• Complete all required documentation accurately and within deadlines.
• Travel approximately 35-40% of the time, with occasional overnight stays.
• Attend international training courses as required.
• Be flexible to support overtime, short-notice callouts, and weekend shifts Compulsory. (1 in every 4 weekends)
• HNC (or equivalent) in Engineering or a related technical discipline.
• Field service experience (medical imaging experience advantageous but not essential - full training provided).
• Strong communication and interpersonal skills.
• Self-motivated, organised, and able to work independently.
• Experience with remote connectivity tools and diagnostics.
• Good IT skills, including familiarity with software installation, virtual machines, and troubleshooting.
• Full UK driving licence.
• Fluent in English.

Desirable Skills

• Experience with additional medical imaging modalities.
• Knowledge of DICOM and IT/network troubleshooting.
• Familiarity with CRM systems.
• Project management experience.
• #J-18808-Ljbffr