Job Description Summary The Gas Turbine Product Service Lead Engineer will provide technical guidance and support of Gas Turbine customers. In this role you will be responsible for customer technical issue resolution for Gas Turbine component from day-to-day technical troubleshooting to major and complex root cause analyses with long-term business implications to GE and our customers. Job Description Roles and responsibilities: Provide technical expertise to the Gas Turbine Product Service engineering team leading root cause investigations and daily technical case support across all GE heavy duty frame sizes Lead complex, high impact root cause investigations applying engineering techniques and processes to develop solutions and ensuring issues are solved in terms of accuracy, quality, and timeliness to meet customer needs and business goals Lead external communication with customers including the development and introduction of TIL and ETC documentation Prepare technical presentations for customers and senior leadership: user conferences, webinars, or other customer technical reviews Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed Ensure operational rigor and support to the team on the cases they handle Work with other experts (TL, PE) to ensure cross platform information dissemination and training; mentor and develop less experienced staff Develop awareness of global fleet issues and how they might impact regional customers Travel to customer locations in support of commercial teams during unplanned/forced outages and customer technical review meetings Participate in Lean Action Workouts and lead Kaizen projects to improve internal Product Service processes and support continuous improvement efforts Required qualifications Bachelor’s Degree in Engineering or related technical discipline from an accredited college or university (or equivalent experience) Several years of experience in Field Services, Engineering or Operations with significant gas turbine experience Ability to travel globally to customer GT sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically <10>
Lead Engineer - Fleet Management in Hägglingen Arbeitgeber: GE Vernova
GE Vernova ist ein herausragender Arbeitgeber, der seinen Mitarbeitern in Mönchengladbach nicht nur eine attraktive Vergütung und eine 35-Stunden-Woche bietet, sondern auch die Möglichkeit, bis zu 18 Tage im Jahr im Homeoffice zu arbeiten. In einem familiären Arbeitsumfeld fördern wir die persönliche und berufliche Weiterentwicklung unserer Mitarbeiter und bieten zahlreiche Chancen, sich in einem international agierenden Unternehmen weiterzuentwickeln. Unsere langjährige Erfahrung und unser hohes Ansehen in der Branche machen uns zu einem vertrauenswürdigen Partner für unsere Kunden und zu einem erstklassigen Arbeitsplatz für unsere Mitarbeiter.
