Responsibilities / Tasks * Coordinate the rollout of service/field service rollouts with Divisions, country organizations, IT and Transform 360 * Roadmaps and rollout strategies including resourcing and costs * Coordinate with external implementation partner * Enable and train the divisional and local coordinators * Support go-live/hot phase of a rollout * Link the different parties within the project * Future development of Service and especially / Field Service for globalCRM * Collect Ideas/Requests from the Users/Key Users, structure and priotize them * Align with Transform 360 and GEA Digital for future developments of globalCRM to fit the E2E process * Vision for future Service functionalities for globalCRM * Governance of Service and Field Service activities for globalCRM * Define and develop guidelines and standards * Define and develop KPIs and dashboards to steer service processes * Align service processes with BPM and Transform 360 * Enable and train the divisional and local coordinators & key users Your Profile / Qualifications * Successfully completed studies Bachelor/master in Business Administration, Economics, Engineering or equivalent qualification * Minimum 2-3 years' professional experience in service, service excellence or service Consulting or equivalent qualification * Proven background/certifcation in Project management (such as IPMA level D or equivalent) * Structured and self-reliant working approach * Passion for service process and excellence and training people * Fluent in English, further languages of advantage * Willingness to travel and to work in a global community Did we spark your interest? Then please click apply above to access our guided application process.
Kontaktdaten:
GEA Group Aktiengesellschaft Recruiting-Team
