Quality & Enablement Manager- Fixed Term (f/m/d)

Overview

Quality & Enablement Manager- Fixed Term (f/m/d)

Join GEA and make a positive impact: From safe food and beverages to life-saving medicines, GEA makes it possible. We also help our customers reduce CO2 emissions, protect water, and reduce and recycle waste.

Join the Global HR Support team within GEA HR Operations. From our hubs in Berlin, Bogota and Kuala Lumpur, we provide HR support, consulting, training and resolve queries on a wide range of HR topics raised by employees and managers in over 50 countries worldwide. Our colleagues offer support in the areas of on- and off-boarding, learning, talent and performance management, employee relations, employee experience, total rewards, employee & manager services, HR systems and processes.

We are looking for experienced and motivated Quality & Enablement Manager-(f/m/d) for deployment in Berlin as soon as possible.

Responsibilities

• Identify priorities for quality improvement & enablement, define key deliverables, develop plans & collaborate with Global & Regional Leads to action them
• Monitor process & service efficiency, delivery quality & SLAs, share the insights with the Global & Regional Leads to ensure continuous improvement
• Conduct regular data checks & internal audits to ensure HR data completeness and accuracy, raise issues & work to address them with the Regional teams
• Review Global HR First Level Support processes, procedures, knowledge articles collaborate with the Regional teams to make sure the documentation is up to date & relevant
• Proactively engage & closely collaborate with counterparts in HR Operations & CoE on joint projects & initiatives
• Identify & develop optimal competency development solutions, further improve internal on-boarding process, ensure timely communication regarding HR initiatives & process updates to the team members via internal communication channels
• Keep abreast of the latest developments in HR and take active measures to incorporate best practices in Global HR First Level Support processes & strengthen knowledge management practices

Qualifications

• BSc in Human Resources, Social Sciences or related
• 3+ years of professional experience across various HR areas
• Focus on continuous improvement, track record of successfully implementing HR process improvement initiatives
• Experience working in an international organization in a complex matrix structure
• Understanding of various HR operating models, specifically shared service
• Cross-cultural awareness & communication skills
• Proficiency in English, other languages are an advantage

What we offer

• International team based in the heart of Berlin-Mitte
• Insight into the dynamic world of an HR Shared Service Center
• Flexible home office policy / Hybrid
• Monthly Lieferando food voucher
• JobRad and Urban Sports Club allowance
• In addition to the home office option, your workplace is part of TOG (THE OFFICE GROUP) – an innovative, global shared office concept: look forward to modern, light-flooded office with free coffee and tea specialties.

For reasons of readability, no gender-specific differentiation is made in the job advertisement. However, the job advertisement is explicitly aimed at all persons, regardless of gender or lack thereof.