Field Operation Leader (f/m/n) in Iserlohn

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutionsfor warehouse and factory operations.With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automatedand intelligent supply chain globally.Responsibilities:Lead, coordinate, and manage the EMEA Field Operations team. Collaborate closely with other regional delivery functions, including but not limited to Planning, Project Management, System Implementation, and Supply Chain, to ensure projects are delivered on time, within budget, and to the required quality standards, while supporting the achievement of regional delivery performance targetsCoordinate internal and external resources, manage priorities, and monitor schedules, risks, and deliverables to ensure the timely completion of field activitiesWork closely with Headquarters Product Engineering, regional teams, Global PMO, EHS, and the regional Innovation team to ensure the effective implementation of company standards. Provide practical recommendations for the localization and improvement of implementation standards and drive their executionAct as a key interface between customers and internal teams during field operations, ensuring clear communication, aligned expectations, appropriate prioritization, and effective follow-upCoordinate and drive the resolution of robot-related mechanical, electrical, and software issues. Engage relevant technical experts when necessary and ensure timely issue closureGuide and support team members in their daily operations, promote knowledge sharing and experience accumulation, and continuously improve team capabilities and service qualityRegularly analyze field activities, resource utilization, recurring issues, and other relevant operational data to identify improvement opportunities and propose actionable measuresAssess the team’s capability structure and support strategic team development. Leverage AI and digital tools to systematically optimize workflows, drive the development and adoption of relevant tools, and continuously strengthen the team’s overall capabilities, particularly its ability to deliver large-scale projects systematicallyRequired Qualifications, Capabilities, and Skills:Bachelor’s degree or above. A degree in Industrial Engineering and Management, Engineering Management, Business Engineering, Computer Science, Mechatronics, Automation, Electrical Engineering, or a related field is preferredGood understanding of project and operations management, including planning, resource coordination, progress tracking, risk management, and stakeholder communicationStrong organizational, coordination, communication, and problem-solving skills, with the ability to manage multiple priorities in a dynamic field environmentBasic understanding of robotic or automated systems and the ability to coordinate technical troubleshooting activitiesResponsible, proactive, and service-oriented, with the ability to work independently and lead by exampleHighly self-motivated and willing to travel frequently across EuropeFluent in spoken and written English and Chinese for daily and business communication. German or another European language is a plusPrevious experience in team coordination, project team leadership, or people management.Experience in field operations, project management, operations management, service management, or customer-facing roles. #J-18808-Ljbffr