IT DevOps Support Engineer

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Genedata, one of Danaher’s 15+ operating companies, our work saves lives – and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. The biopharmaceutical industry is undergoing a digitalization revolution, adopting data‑driven R&D approaches to develop innovative therapies quicker. Genedata’s market‑leading enterprise software fuels this revolution, enabling leading biopharma, biotech, and CRDMO companies worldwide to automate processes and leverage biopharma R&D data analytics so they can find breakthrough therapies faster. Join this digital transformation and help scientists around the world accelerate the pace of biopharma R&D.

We are looking for a qualified IT Dev Ops Support Engineer to join our expanding operational services team supporting the deployment and maintenance of our highly innovative Biopharma Platform. The IT Dev Ops Support Engineer will be responsible for supporting the management of Genedata Good Practice (GxP) applications throughout the system life cycle. This includes day‑to‑day troubleshooting, application support, system administration, solution configuration, managing customizations, data security and integrity aligned with GxP compliance. The position offers excellent career development opportunities in a growing company, and the chance to work as part of a strong international service team. This full‑time position is based at our office in Munich. It requires flexible working hours to support global projects. Minimal travel might be required.

In This Role, You Will Have The Opportunity To

• Install, configure, and manage cloud‑based deployments of Genedata products, ensuring secure and professional delivery of managed services;
• Perform application administration and support for GxP applications and systems in a controlled or regulatory function following internal SOPs, work instructions (WIs), and regulatory requirements;
• Automate IT operations and provide technical support through efficient case handling and documentation;
• Administer and support GxP applications and systems in compliance with SOPs, WIs, and regulatory requirements, including validation (IQ/OQ/PQ) and periodic reviews;
• Lead and support validation projects at customer sites, ensuring adherence to internal, client, and regulatory standards;
• Assist with IT QMS processes such as change control impact assessments, CAPA execution, and root cause analysis;
• Support regulatory, customer and other audits from IT or QA departments;
• Collaborate with cross‑functional teams to deliver secure, reliable, and compliant managed services.

The Essential Requirements Of The Job Include

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience);
• Minimum 2+ years of experience in a system administrator or DevOps role supporting IT applications and infrastructure;
• Strong knowledge of Linux/Unix and Windows operating systems and hands‑on experience with cloud environments, particularly AWS;
• Proven ability to work in a cross‑regional team and manage remote installations, support, and system verification;
• Fluent in English with strong interpersonal skills, demonstrating effective customer‑facing verbal and written communication, including presentation capabilities;
• Highly organized, with the ability to multitask and manage priorities in a dynamic environment;
• Demonstrated willingness to learn and adapt to new technologies, systems, and procedures;
• Familiarity with DevOps practices and automation tools, experience with ticketing systems such as Jira Service Management or Salesforce, understanding of ITIL processes, and background in GxP, validated, or qualified system environments.

Benefits

Genedata offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.