Senior Strategy Manager, Customer Segment Strategy - National P/PBM - United Health Group

The Opportunity

In this position, you will be responsible for leading the development of access and contracting strategy recommendations across Genentech’s portfolio of products for key customers within a managed care segment, as well as leading high-impact cross-portfolio strategies.

Specifically, this individual will be responsible for supporting the development and implementation of strategies for a key national payer, pharmacy benefit manager (PBM), specialty pharmacy, and provider customer.

This role acts as a critical subject matter expert within the P/PBM segment, providing analytical rigor, strategic recommendations and thought partnership, and negotiation strategy to Customer Engagement (CE) Account Teams and Market Access leaders.

This role serves as a liaison between CE Account Teams, Squads, and Pricing, Contracting, and Distribution (PCD) leads for a product or Therapeutic Area (TA), and plays a crucial part in developing and executing customer segment strategy, utilizing a customer‑centric approach to assess access and pricing impacts.

This work includes effectively leading cross‑functional strategy development teams in a dynamic environment, establishing clear and effective priorities and communication across the organization, and building collaborative relationships with senior leaders within Customer Engagement, Public Affairs & Access, Pricing, Access & Evidence Strategy, Squads, and others.

• Key Job Responsibilities
• Functional Expertise & Strategic Planning
• Leads the development of access & contracting strategies and recommendations, from strategy through execution, to maximize patient access and protect Genentech’s profitability across all products and multiple key customers within the P/PBM segment.
• Serves as a liaison between CE Account Teams, PCD, External Affairs, Legal and Squad/Access Business Partners to develop customer strategies aligned with Brand/TA priorities.
• Navigates substantial ambiguity and leads high‑impact, cross‑portfolio initiatives to develop access and contracting strategies for new customer types, new segments, and/or TAs or segments requiring innovative access approaches or where GNE has limited experience.
• Provides negotiation support to account teams by clarifying the rationale behind access strategies, anticipating customer reactions and needs, and providing relevant negotiation talking points as appropriate.
• Synthesizes key contract performance insights across multiple key customers within the P/PBM segment, and identifies and shares scalable insights or key learnings with relevant leaders (e. g., Squad Leads, CE National and Regional VPs, Access Steering Committee, and others as appropriate) to inform contract decision‑making and influence product‑level contracting strategies.
• Supports strategic account planning with key customers, considering future customer capabilities, brand and portfolio objectives and evolution, and shared priorities across both Genentech and key customers in the near‑ and mid‑term.
• Leverages customer insights and incorporates the customer’s perspective to shape the account landscape concerning access and contracting challenges, then translating these insights into actionable solutions to address and resolve these issues.
• Exploring, developing and maintaining access and contracting strategies that span multiple customer segments (including Health Systems, national and regional payers, Community Providers, hospitals, 340B entities, channel, etc).
• Identifies and analyzes key internal or external trends (including customer evolution, policy reform, industry shifts, and other events) to anticipate unforeseen challenges and translate these insights into customer‑level impact.
• Cross‑functional Collaboration and Education
• Collaborates closely with multiple CSS leaders as strategies may have implications to and interdependencies with other customers and segments, often influencing priorities, flowing and evolving work, and partnering across teams on strategic points of view.
• Collaborates closely with broad sets of stakeholders across multiple functions, including CE Account Teams, Policy and External Affairs, PCD, CCM colleagues (Managed Care Contracts, Customer SI, Government Programs, etc. as appropriate), SAI, Marketing, and others to generate insights and develop holistic customer solutions that align with organizational/TA goals.
• Partnering with and influencing CE Leadership (NAMs/HEDs/HDs), Squad Leads, Access Business Partners, Channel & Contract Management teams, Marketing, Legal, and others on access and contracting strategies for key customers within a segment.
• Providing guidance to Senior Leaders as appropriate on key customer engagements and contracting approaches to inform contracting‑related strategy decisions for the portfolio.
• Providing strategic input / guidance based on customer and access expertise related to key policy efforts led by External Affairs, Legal and Govt Pricing that may impact pricing and contracting efforts.
• Connects with Segment and Regional account leadership in assigned areas to build alliances with targeted customer engagements, address any practice or facility specific reimbursement challenges and identify areas of partnership supporting current and future Genentech products.

We are looking for people who are strong leaders ready to make a difference in how Genentech approaches access, and to drive and influence cross functional decision making.

We are also looking for someone who is comfortable tackling the unknown, collaborative, agile, and able to ruthlessly prioritize.

Critical skills you will bring to the role include

• Commercial Strategist: Ability to identify potential threats, mitigate risks and leverage emerging opportunities in a constantly‑evolving landscape.
• Data‑Driven: Demonstrates analytical dexterity; utilizes data and trends to inform a strategic direction.
• Influences Without Authority: Ability to influence a broad set of stakeholders; strong negotiation skills.
• Excellent Communicator, with demonstrated ability to flex communication styles and tactics to resonate with various audiences.
• Customer‑Minded: Balances customer needs and internal priorities to create win‑win solutions.
• Segment Expert: Expert understanding of managed care, and subject matter expert within relevant customer segment.

Who You Are

• Bachelor’s Degree in relevant discipline.
• 5+ years of relevant work experience in the pharmaceutical industry, such as: payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, and/or managed care finance.
• 5+ years of work experience in a Market Access function.
• Broad and diversified US Market Access experience to include multiple therapeutic areas.
• Expert in pricing, contracting, distribution and/or policy strategies within US segment landscape.
• Significant experience in developing and executing access strategies.
• Deep understanding of reimbursement environment and strategy within a segment; Demonstrated success collaborating with and influencing amongst cross‑functional teams.
• Strategic mindset for proactively identifying problems and generating solutions across a complex and changing environment.
• Excellent verbal and written communication skills with an ability to effectively present to and engage with a wide range of audiences.
• Preferred Qualifications
• MBA or other advanced degree.
• Direct customer experience in relevant segment.

Relocation assistance is NOT offered on this posting.

LOCATION

Primary preferred location is South San Francisco at our Genentech Campus, however position is full‑time remote‑eligible.

If remote, incremental travel may be expected to facilitate cross‑functional relationship development and stakeholder engagement, and must be available to travel on short notice for on‑site support.

Travel

Estimated 25% travel includes account planning and customer interactions.

The expected salary range for this position based on the primary location of South San Francisco, CA is $161,000/yr to $299,000.

Actual pay will be determined based on experience, qualifications, geographic location, and other job‑related factors permitted by law.

A discretionary annual bonus may be available based on individual and Company performance.

This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer.

It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence.

The company’s policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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