Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Provide tech support for networks, software, and hardware while managing the Tasking Management Tool.
- Arbeitgeber: Join a dynamic team supporting USAFE/AFAFRICA with innovative tech solutions.
- Mitarbeitervorteile: Enjoy hands-on training opportunities and a collaborative work environment.
- Warum dieser Job: Make an impact by enhancing user experience and streamlining processes in a vital role.
- Gewünschte Qualifikationen: Bachelor's degree in relevant fields and three years of specialized experience required.
- Andere Informationen: Must maintain specific certifications and meet TESA requirements.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
EITEN Application and System Support Specialist
Job Description: Provides technical support in the management of networks, software, hardware, configurations, and architectures.
Supports the functionality and efficiency of the Tasking Management Tool (TMT), acting as the TMT liaison between USAFE/AFAFRICA end-users and remote TMT Tier 1 & 2 Help Desk support, as required.
Provides on-site TMT Deskside support, as required.
Creates and maintains dashboards and user views to provide appropriate data visibility.
Provides end-user training on new dashboards as necessary.
Creates customized reports, based on mission needs and administrator-selected attributes/thresholds, to control how and when reports are generated.
Ensures appropriate interaction with Senior Leaders and their staff(s).
Offers TMT classroom beginner, advanced and train-the-trainer training classes.
Manages TMT training delivery – configuring end users, classroom scheduling, registration, and training material distribution, as required.
Advises and assists with Business process automation.
Collaborates on business rules and SOP development.
Advises and assists with Strategic Communications.
Develops organization-specific cheat sheets, one-pagers and How-to Guides.
Provides technical support to other work center technologies some of which include system administration and database administration.
Provides TMT refresher training, as required.
Certifications:
- Possess and maintain DoDD 8570 IAM Level II Certification.
- Possess and maintain DoDD 8570 Computing Environment Certifications: Acceptable certifications include:
- VMWare VCP/Data Center Virtualization (or higher – Advanced Professional or Design Expert)
- VMWare VCP/vSphere Foundations Administrator
- VMWare VCP/Cloud Foundation Administrator
- Microsoft Windows Server Hybrid Administrator Associate (AZ800/801)
- Microsoft Azure Solutions Architect Expert (AZ-305)
- MCSA Server 2016
- MCSE Core Infrastructure
Required Experience: This position requires a minimum of three years experience, of which at least three years must be specialized. Specialized experience includes: knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk. General experience includes information systems development and other work in the client/server field, or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
Minimum Education: A Bachelor’s degree from an accredited college or university with a curriculum or major field of study in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.
Additional Requirements: Candidate must meet TESA requirements as follows:
Germany:
- A Bachelor’s Degree and three (3) years of recent specialized experience; or
- Associates Degree and seven (7) years of recent specialized experience; or
- No degree and 11 years of recent specialized experience.
#J-18808-Ljbffr
EITEN Application and System Support Specialist Arbeitgeber: General Dynamics - IT
Kontaktperson:
General Dynamics - IT HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: EITEN Application and System Support Specialist
✨Tip Number 1
Familiarize yourself with the Tasking Management Tool (TMT) and its functionalities. Understanding how TMT operates will not only help you in interviews but also demonstrate your proactive approach to learning about the tools you'll be supporting.
✨Tip Number 2
Network with current or former employees who have worked in similar roles. They can provide valuable insights into the company culture and specific challenges faced in the position, which can help you tailor your approach during the application process.
✨Tip Number 3
Stay updated on the latest certifications relevant to the role, such as VMWare and Microsoft certifications. Highlighting your commitment to continuous learning can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with customer service and technical support scenarios. Being able to articulate how you've successfully resolved issues in the past will showcase your problem-solving skills and positive attitude towards customer service.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: EITEN Application and System Support Specialist
Tipps für deine Bewerbung 🫡
Understand the Job Requirements: Carefully read through the job description to understand the specific technical skills and experience required. Highlight your relevant experience with networks, software, and hardware in your application.
Tailor Your CV: Customize your CV to reflect your experience in technical support, especially in managing Tasking Management Tools (TMT) and providing end-user training. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your customer service attitude and communication skills. Mention specific examples of how you've successfully supported users or managed technical issues in the past.
Highlight Certifications: Make sure to list any relevant certifications you possess, such as DoDD 8570 IAM Level II Certification or VMWare and Microsoft certifications. This will demonstrate your qualifications and commitment to the field.
Wie du dich auf ein Vorstellungsgespräch bei General Dynamics - IT vorbereitest
✨Understand the Technical Requirements
Make sure you are well-versed in the technical skills mentioned in the job description, such as knowledge of PC operating systems and networking standards. Be prepared to discuss your experience with specific tools and technologies, especially those related to TMT.
✨Showcase Your Customer Service Skills
Since this role emphasizes a positive customer service attitude, think of examples from your past experiences where you successfully assisted users or resolved issues. Highlight your communication skills and how you ensure user satisfaction.
✨Prepare for Training Scenarios
As the position involves providing training, be ready to discuss your approach to teaching others. You might even want to prepare a brief demonstration of how you would train someone on a specific tool or process related to TMT.
✨Familiarize Yourself with Business Process Automation
Research business process automation concepts and be prepared to discuss how you have implemented or supported such initiatives in the past. This will show your understanding of the broader context of the role and your ability to contribute effectively.
