Front Office Crew in Hamburg

FRONT OFFICE CREW - HAMBURG

At Generatorhostels we are obsessed in delivering outstanding service through a personaltouch.

As a Front Office Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentlessdesire to wow our customers at every opportunity, ensuring that customers'needs are exceeded.

WHO ARE WE

Generator is redefining social hospitality.

Born in London, we've grown into a global lifestyle brand with unique properties across Europe and the US.

Recognised as one of Fast Company's Top 50 Most Innovative Companies globally, we're passionate about creating spaces where everyone can be themselves.

ABOUT GENERATORHAMBURG

Generator Hamburg is located in the heart of the city, opposite Hauptbahnhof station.

John, Paul, George and Ringo once recorded herebefore they hit the big time.

Now it's a hostel, a bar, a morning café, an arthouse and a favourite neighbourhood hangout.

With work by local artist Till Keifer and design touches such as exposed brick walls and floor-to-ceilingwindows, you'll feel right at home in this smart and cosy hostel.

• NUTS AND BOLTS OF THE JOB
• Take ownership of the guest journey to ensurethat you continuously raise the bar and create a truly unique Generatorexperience
• Know your guests and have a passion forindependent travel and the road less travelled
• Be part of a great team within your department that get Generator and want to be themselves
• Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
• Know yourcity, its cafés, bars and restaurants, its art, its music
• Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
• Be Responsible for all cash handling whilst you are on duty
• Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency

Naturallythis is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

• WHAT'SIN YOUR DNA
• Always love our guests
• Passionate for the hospitality and the youthtravel market
• Be the life the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super-fast pace
• Understand this is a business, be passionate about maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the EU to be considered for this role
• YOUR ROCK STAR EXPERIENCE
• Experienced within a front office hospitality environment
• Experienced working with a Property Management System
• Flexible with regards to shifts available per week (mixture of morning and evening shifts)
• OUR GLOBAL EMPLOYEE BENEFITS
• Birthday holiday in addition to youryearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for anemployee to undergo fertility treatment
• Employee Bounty Program providingopportunities to earn a compensation for new hire referrals with no cap onnumber of referrals made
• Company contribution towards gymmembership fees for all eligible employees - look good, feel good, work good
• Ideas Award - Quarterly award todouble gross basic salary for 1 month to employee with most valuablesuggestion/feedback
• 2 freenights' accommodation across any of our Generator propertiesglobally
• Reduced room ratesfor staff as well as friends and family members (we operate in severallocations across Europe & US so your next holiday is sorted)
• Internationalcareer opportunities so you can travel the world while working with us (win-win!)
• Socialevents, celebrations calendar & various employee recognition schemes - we never ever need an excuse to let our hair down!
• Onlinelearning tools to help you develop, learn and grow