Senior Account Executive - Public Sector

Senior Account Executive – Public Sector

Senior Account Executive – Public Sector

Apply locations Zurich, Switzerland time type Full time posted on Posted 2 Days Ago job requisition id JR107361

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position: Senior Account Executive– Public Sector Switzerland

Are you a motivated and results-driven sales executive ready to open new doors for Genesys in the Public sectors in Switzerland?

If you’re passionate about customer experience (CX), skilled in enterprise software sales, and thrive on creating new business opportunities, we’d love to meet you.

About the Role:

As a Senior Account Executive (New Logo) with Genesys, your mission is to drive revenue growth by expanding existing customer business and securing new business in the Public Sector in Switzerland. You’ll play a key role in Genesys’ expansion within this region by creating, developing, and closing new logo opportunities. This role is centered on prospecting and positioning Genesys as the solution of choice for federal institutions, Cantons and cities in Switzerland, building relationships with key stakeholders, and aligning customer needs with our innovative CX solutions.

Key Responsibilities:

1. Expansion & Cross-selling: Deepen engagements and relationship within existing customers to increase the business and ensure customer retention.
2. New Logo Acquisition: Proactively identify, engage, and close new logo opportunities in the Retail & Manufacturing sectors, positioning Genesys as a transformative partner.
3. Consultative Selling: Leverage your understanding of complex enterprise sales to develop tailored solutions that address customer challenges and showcase Genesys’ value.
4. Sales Strategy: Develop and execute account and opportunity plans, ensuring a well-organized and strategic approach to every sales engagement.
5. Cross-functional Collaboration: Work closely with Solution Consulting, Marketing, and other teams to ensure smooth transitions and robust support throughout the sales cycle.
6. Relationship Building: Establish trusted relationships with economic buyers and decision-makers, becoming a go-to advisor who aligns Genesys solutions with their business goals.
7. Revenue Growth & Pipeline Management: Maintain a strong pipeline of opportunities, accurately forecasting and reviewing sales progress with senior leadership.
8. Networking: Foster partnerships with consultants, technology, and transformational partners to increase Genesys’ reach and execution capacity within key accounts.

What We’re Looking For:

1. Industry Expertise: In-depth knowledge of the Public Sector Industry in Switzerland, with a proven track record of success in these sectors. Including an existing network to tap into.
2. Public Tenders: Experienced in navigating the uniqueness of the public tender process.
3. SaaS & Enterprise Software Background: 8+ years of B2B experience selling complex enterprise software, especially SaaS, with a history of meeting or exceeding revenue goals.
4. Consultative Sales Approach: Ability to understand customer pain points and articulate the value of Genesys solutions, positioning our products effectively within new accounts.
5. Experience in New Logo acquisition: Candidate understands the tactics to apply to reach and land new logos.
6. Team Player & Leader: Strong collaborator who thrives in a team setting, helping drive success across cross-functional teams.
7. Exceptional Communication: Proficient in German and English, with excellent presentation skills suited for engaging senior leadership.
8. Travel-Ready: Travel within Switzerland and occasionally abroad.

Why Genesys?

1. Innovation-Driven Culture: Work with cutting-edge technology in a dynamic environment committed to delivering impactful solutions.
2. Career Development: Opportunities for continuous learning and advancement within a supportive, growth-focused team.
3. Comprehensive Benefits: Competitive compensation package with a focus on work-life balance and employee well-being.

If you’re a tenacious sales executive with a passion for winning new business and building lasting client relationships, join us at Genesys and be part of our mission to transform CX in the Public Sector Industry in Switzerland.

#LI-Hybrid #LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

#J-18808-Ljbffr