Senior Solution Consultant

Senior Solution Consultant

Locations: Germany

Time Type: Full Time

Posted on: Posted 18 Days Ago

Job Requisition ID: JR105736

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

Job Title: Solutions Consultant (Pre-Sales) Germany

Department & Team: DACH Solutions Consulting Team

Reports to: Solutions Consulting Director DACH

Location: Germany

Do you have a passion for understanding customer needs and solving problems?

As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.

Why work for Genesys?

• You will showcase your technical expertise and creative talents by developing and presenting dynamic use-cases to the C-Level executives and key influencers.
• You will have a unique opportunity to understand our customers‘ strategies and help them drive their business using our unique solutions.
• You will have flexibility and independence in designing and structuring your work.
• You will have the internal resources to help you understand and solve technical challenges.
• You will work closely with other brilliant individuals to collaboratively solve complex technical problems.
• You will be on the forefront of technology, presenting innovative solutions to crucial business challenges.

What will you be doing?

You will be an integral part of the pre-sales process, leading the strategical and technical selection journey of our customers.

Discover:

You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits, and present the outcomes to all stakeholders.

Design:

You will create and present solutions tailored to individual and vertical-specific requirements to innovate the customers‘ current or future ecosystem, including Artificial Intelligence, CRM, and/or BPM Systems or Cloud hyperscalers.

Learn:

You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as a trusted advisor.

What do you need to be successful?

• A passion for technology and helping people solve problems.
• Polished verbal and written communication skills in both German and English.
• Ability to work in a fast-paced, cross-functional team.
• Ability to multitask, prioritize, and structure while working with multiple stakeholders.
• Technological know-how of Artificial Intelligence, IT concepts, software standards, and networking technologies.
• Ability to travel.
• Previous experience working with Cloud or SaaS products preferred.

About Genesys:

Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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