Senior Solution Consultant (Pre-Sales)

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Senior Solution Consultant (Pre-Sales)

Apply locations Austria time type Full time posted on Posted 4 Days Ago job requisition id JR106456

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

Job Title: Senior Solutions Consultant Austria

Department & Team: DACH Solutions Consulting Team

Reports to: Solutions Consulting Director DACH

Location: Austria

Do you have a passion for understanding customer needs and solving problems?

As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.

Why work for Genesys?

1. You will showcase your technical expertise and creative talents by developing and presenting dynamic use-cases to the C-Level executives and key influencers.
2. You will have a unique opportunity to understand our customers\‘ strategies and help them drive their business using our unique solutions.
3. You will have flexibility and independence in designing and structuring your work.
4. You will have the internal resources you can call on to help you understand and solve technical challenges.
5. You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.
6. You will be on the forefront of technology, presenting innovative solutions to crucial business challenges.

What will you be doing?

You will be an integral part of the pre-sales process, leading the strategical and technical selection journey of our customers.

Discover

You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.

Design

You will create and present solutions, tailored to individual and vertical specific requirements to innovate the customers current or future ecosystem including Artificial Intelligence, CRM and/or BPM Systems or Cloud hyperscalers.

Learn

You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as trusted advisor.

What do you need to be successful?

1. A passion for technology and helping people solve problems.
2. Interpersonal communication, polished verbal and written communication both in German and English language.
3. Ability to work in a fast-paced, cross-functional team.
4. Ability to multitask, prioritize and structure while working with multiple stakeholders.
5. Have the technological know-how of Artificial Intelligence, IT-concepts, software-standards as well as networking technologies.
6. Ability to travel.
7. Previous experience working with Cloud or SaaS products preferred.

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to

Genesys is an equal opportunity employer committed to equity in the workplace.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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