Vice President - Lead Client Partner - Insurance in Großmehring, München

OverviewAt Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Lead Client Partner - Vice President - English. This role is responsible for driving growth for a portfolio of clients and acts as the CEO for their account. The role must develop deep internal and external relationships and have the industry, domain, and business acumen to effectively partner with our clients’ executive teams. The role may manage a sales team in addition to owning a $50M+ portfolio.ResponsibilitiesResponsible for driving growth within a global or regional portfolio of >$30M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed servicesBuild vision for portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans for key/strategic accountsLeads account planning and account strategyUnderstands the levers that impact P&L and contract or change management to drive improved account performanceUnderstands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategyActively involved in industry associations and forumsOwns the P&L for the account (in collaboration with Operations)Develops meaningful internal/external relationships with C-suite leaders across organizations; drives thought leadership conversationsB-builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of client’s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.Responsible for Client Satisfaction and NPSDetermines and orchestrates the needed flying formation to support the accountActs as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to Board and “C” level executivesUnderstands how to lead Digital and Data-Tech- AI as the tip of the spear with clients (not just traditional IO/BPO)Drives sales teams' performance using sales planning tools, processes, and metrics. Provides thought-leadership and directionFacilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gainedUnderstands how to construct Genpact’s Impact Commercial Models that align with client's business drivers and objectivesUnderstands how to navigate political landscape at client and internally at GenpactResponsible for the full end-to-end lifecycle of entire team including hiring, onboarding, assessing, and evaluating performance and firing team membersProvide leadership to the team through coaching, mentoring, training, and career development of staffConsults with leadership and HR on sensitive and difficult employee situations and issuesBuilds meaningful relationships and community within the team through honesty, integrity, and authenticityHas a clear vision and the ability to communicate the vision to team membersCan organize the flying formation in an effective & efficient mannerCollaborates with the Operations leaders to ensure successful deliveryQualificationsMinimum QualificationsProven experience handling senior client relationships at Fortune 500 companiesExperience leading and closing end-to-end deals of $20M TCV or largerRelevant years of business/segment/industry expertiseMBA or advanced degree in related fieldStrategic consulting expertise or experienceExperience working with cultures across the globeSound financial & commercial business understandingBachelor’s degree in business, technology, analytics, or a related field. MBA is preferred.Preferred Qualifications/ SkillsCan see futuristic possibilities and translate them into breakthrough strategiesEffectively sees the big picture of the client's business objectives, competitive industry, and can relate to how Genpact can support their most important needsClearly links client business strategy to a transformation roadmap both internally and externallySteps up to address difficult issues, saying what needs to be said and questions the status quoIs a self-starter who doesn’t mind building their own path to succeed and is comfortable taking chargeDrives new CXO conversations to break into new business areasCan navigate organization, team, and client dynamics to lead effective changeKnows how to uncover the business and personal agendas that drive individualsHas tolerance for ambiguity, is comfortable with change, and can flex quicklyRelates openly and comfortably with diverse groups of peopleHolds self and others accountable for meeting commitments internally and externallyDelivers on commitments, showing others they can be trusted to do what they say they’ll doTakes responsibility for the outcomes of individual actions and decisions, and successfully transforms efforts into resultsDevelops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiencesUnderstands the emotion and intentions behind information and decisionsListens to gain the full meaning of what’s being said and makes the other person feel understoodHas ability to manage conflicting priorities between the account, client, and project teamIs viewed to be a trusted advisor both internally and externally with key stakeholdersHas ability to navigate the political landscape and influence decisionsExhibits speed to outcome and consistently achieves resultsIs competitive, hard driving and motivated by delivering valueCan create quick action plans to drive results for the team; understands what moves the needle and what does notHas an appetite to learn / understand Genpact Sales framework/ways of working and a willingness to share best practicesBe a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr