Regional Technician Trainer - NorthEast (TriState Area)

h3Description /h3h3Job Objective /h3pResponsible for onboarding new technicians, delivering localized training for technicians at all competency levels, and assessing skill level for new and existing technicians. This position provides ongoing technician mentorship, assists with site walks and job audits, reinforces safety standards, and fosters best practice sharing to technicians within the region. /ph3Essential Duties and Responsibilities /h3pIn addition to the essential job functions described below, all associates will perform duties as requested by management. /ph3New Hire Onboarding /h3ulliPartner with branch managers and field service managers to onboard technician new hires, inclusive of safety, technical and customer service training. /liliEnsure new hire technicians receive and are properly set up with a company vehicle, computer equipment, mobile phone, company credit card, required PPE and safety equipment, and uniforms and company issued tools. /liliReview company policies, procedures, and expectations with new hires. /liliEnsure all onboarding documentation is completed accurately and on time. /liliAssist with onboarding of technicians for new acquisitions as needed. /liliStandardize onboarding processes and timelines across all branches within the region to ensure consistent, efficient ramp-up for new technicians. /li /ulh3Technical Training Development /h3ulliDeliver our classroom training programs for technicians within the region. /liliConduct ride-along and field training sessions with new and existing technicians. /liliProvide instruction on generator maintenance, troubleshooting, diagnostics, repairs, and best practices. /liliEvaluate technician competency and identify areas requiring additional training. /liliStandardize classroom and field training curriculum across the region to ensure consistent delivery and outcomes across all branches. /liliDevelop accelerated training pathways to bring new technicians up to speed more quickly, reducing time-to-competency. /liliAssist in developing additional standardized training materials and technical procedures, both digital content and classroom programs /liliSupport career development and technical skills progression of technicians through ongoing coaching and mentorship. /liliMaintain a technician skills matrix to identify competency levels, certifications, and training gaps for all technicians within the region. /liliPerform skills assessment for current technicians within the region to determine eligibility for advancement into a higher technician classification /liliAssist with training of technicians for new acquisitions as needed. /liliConduct field quality audits and post-repair reviews to ensure repairs meet company quality standards. /liliIdentify recurring technical issues and recommend training initiatives to reduce repeat repairs, callbacks, and warranty claims. /li /ulh3Safety Compliance /h3ulliReinforce company safety policies and procedures. /liliEnsure all technicians are properly equipped with required PPE and safety equipment. /liliConduct safety audits and field observations. /liliCollaborate with Corporate EHS Team and provide training on OSHA requirements, safe work practices, and company safety standards as requested. /liliAssist management in safety incident investigations and corrective action implementation as needed /li /ulh3Field Support /h3ulliPerform PM and repair work alongside technicians in the field to provide real-time coaching and technical support. /liliAssist with complex troubleshooting and repairs when necessary. /liliServe as a technical resource for Field Service Managers, Dispatch, and Operations personnel. /liliHelp maintain consistency in service quality and workmanship across all technicians. /liliModel professional customer communication and reinforce customer service expectations during field coaching. /li /ulh3Performance Reporting /h3ulliTrack onboarding progress and technician training completion. /liliMonitor and report on time-to-competency metrics for new technician hires, identifying opportunities to accelerate ramp-up. /liliProvide feedback to management regarding technician performance, skill development, and training needs. /liliRecommend improvements to onboarding, training programs, and operational processes. /liliMaintain training records and certification documentation. /li /ulh3Success Measures /h3ulliTimely successful onboarding of all new technicians. /liliImproved onboarding efficiency for low-level new hires and effectiveness for all technician hires /liliReduction in onboarding and training deficiencies. /liliImproved technician productivity and competency. /liliIncreased safety compliance and reduced incidents. /liliConsistent service quality across all branches and technicians. /liliReduced average time-to-competency for new technician hires. /liliConsistent training curriculum and delivery standards maintained across all branches within the region. /liliReduction in repeat repairs and callbacks /liliTechnician retention and development /li /ulh3Other /h3ulliAbide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures /liliWork overtime as needed /liliAbility to travel within the assigned region as required to support field training and onboarding /li /ulh3Experience, Skills And Abilities /h3ulliPrior experience as a high-level service technician, preferably with generators or related mechanical/electrical equipment /liliExperience training, mentoring, or coaching technicians in a field service environment /liliExperience managing or coordinating training and onboarding programs across multiple branch locations preferred. /liliStrong knowledge of generator maintenance, troubleshooting, diagnostics, and repair procedures /liliWorking knowledge of OSHA requirements and safe work practices /liliAbility to evaluate technician competency and identify training needs /liliAbility to develop and deliver training materials and programs in both classroom and field settings /liliStrong interpersonal and communication skills, both oral and written /liliOrganizational skills and ability to maintain accurate training records and documentation /liliGeneral computer skills (Microsoft products, training/LMS software) /liliAbility to travel extensively across the assigned region /li /ulh3Physical Requirements /h3pThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. /pulliVision: minimum vision required to prevent injury from oneself and others /liliHearing: perceiving the nature of sounds with or without correction /liliTalking: expressing or exchanging ideas by means of the spoken word /liliLifting small objects constantly; 20-pound objects frequently and 20-50 pound objects occasionally /liliClimbing ladders, stairs and ramps /liliWalking: move about inside the office and/or branch facilities as well as airport/travel needs /liliCapable of traveling as required /li /ulh3Attendance Requirements /h3pAttendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled /p #J-18808-Ljbffr