Junior IT Service Delivery Coordinator (m/f/d)

We are seeking a Junior IT Service Delivery Analyst to join our team (immediately or by mutual agreement). This role is crucial for overseeing and ensuring the effective implementation, monitoring, and continuous improvement of IT Service Management (ITSM) processes, with a special focus on Demand, Change, and Problem Management. Oversee daily operations of ITSM processes, focusing on Demand, Change, and Problem ManagementMonitor process adherence and performance metrics, ensuring compliance with ITSM standards and policiesFacilitate operational reviews and ensure ITSM processes align with established Service Level Agreements (SLAs)Act as a single point of contact for internal and external teams in all IT Demand and Change Management mattersManage the end-to-end Problem Management process, focusing on smooth cross-functional and cross-service provider alignmentContinuously assess the health and effectiveness of all ITSM processes, using metrics, dashboards, and reportsCollaborate with cross-functional teams to ensure integrated service delivery, optimizing service quality and minimizing disruptions Strong analytical skills to identify areas for improvement and implement enhancementsStrong communication and coordination skills, enabling effective collaboration across teams and external service providersAbility to monitor and report on process performance metricsProactive approach to problem-solving and process improvementA keen eagerness to acquire new knowledge and continuously improveUnderstanding of IT Service Management (ITSM) processes is an advantageExcellent German language skills as well as good proficiency in English for effective communication Clear vision and purpose \“We are a sustainability and innovation leader providing superior customer value\“ is our vision and this is what guides us. Our purpose \“becoming better every day – since 1802\“ is what inspires us in our daily work. Sustainability and innovation focus We have high sustainability and innovation goals. Let\’s work towards a sustainable future together. Excellent learning tools At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses. Great career opportunities GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career. Familytime GF guarantees expectant mothers a comparable job while taking up to a year off. In addition, GF offers a paid leave for fathers and mothers. Sport Activities We support the purchase of a fitness studio membership from the center of your choice with a subsidy. We also offer active health promotion with other sport activities. Very attractive pension scheme GF offers all employees an excellent pension plan. Flexible working conditions Wherever possible we offer flexible working hours as well as the possibility to work remotely.