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- Aufgaben: Join us to oversee and improve IT Service Management processes daily.
- Arbeitgeber: GF is a leader in sustainability and innovation, committed to superior customer value.
- Mitarbeitervorteile: Enjoy flexible working hours, remote work options, and a great pension scheme.
- Warum dieser Job: Be part of a team focused on continuous improvement and sustainability while growing your career.
- Gewünschte Qualifikationen: Strong analytical and communication skills; knowledge of ITSM processes is a plus.
- Andere Informationen: We offer excellent learning tools and support for family time.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
We are seeking a Junior IT Service Delivery Analyst to join our team (immediately or by mutual agreement). This role is crucial for overseeing and ensuring the effective implementation, monitoring, and continuous improvement of IT Service Management (ITSM) processes, with a special focus on Demand, Change, and Problem Management.
- Oversee daily operations of ITSM processes, focusing on Demand, Change, and Problem Management
- Monitor process adherence and performance metrics, ensuring compliance with ITSM standards and policies
- Facilitate operational reviews and ensure ITSM processes align with established Service Level Agreements (SLAs)
- Act as a single point of contact for internal and external teams in all IT Demand and Change Management matters
- Manage the end-to-end Problem Management process, focusing on smooth cross-functional and cross-service provider alignment
- Continuously assess the health and effectiveness of all ITSM processes, using metrics, dashboards, and reports
- Collaborate with cross-functional teams to ensure integrated service delivery, optimizing service quality and minimizing disruptions
- Strong analytical skills to identify areas for improvement and implement enhancements
- Strong communication and coordination skills, enabling effective collaboration across teams and external service providers
- Ability to monitor and report on process performance metrics
- Proactive approach to problem-solving and process improvement
- A keen eagerness to acquire new knowledge and continuously improve
- Understanding of IT Service Management (ITSM) processes is an advantage
- Excellent German language skills as well as good proficiency in English for effective communication
Clear vision and purpose „We are a sustainability and innovation leader providing superior customer value“ is our vision and this is what guides us. Our purpose „becoming better every day – since 1802“ is what inspires us in our daily work. Sustainability and innovation focus We have high sustainability and innovation goals. Let's work towards a sustainable future together. Excellent learning tools At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses. Great career opportunities GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process ( ) to boost your career. Familytime GF guarantees expectant mothers a comparable job while taking up to a year off. In addition, GF offers a paid leave for fathers and mothers. Sport Activities We support the purchase of a fitness studio membership from the center of your choice with a subsidy. We also offer active health promotion with other sport activities. Very attractive pension scheme GF offers all employees an excellent pension plan. Flexible working conditions Wherever possible we offer flexible working hours as well as the possibility to work remotely.
Junior IT Service Delivery Coordinator (m/f/d) Arbeitgeber: Georg Fischer AG
Kontaktperson:
Georg Fischer AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Junior IT Service Delivery Coordinator (m/f/d)
✨Tip Number 1
Familiarize yourself with IT Service Management (ITSM) processes, especially Demand, Change, and Problem Management. Understanding these concepts will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any experience you have with monitoring performance metrics and process adherence. Be prepared to discuss specific examples of how you've used data to improve processes in previous roles or projects.
✨Tip Number 3
Emphasize your communication and coordination skills. Since this role involves collaboration across teams, be ready to share instances where you've successfully worked with diverse groups to achieve a common goal.
✨Tip Number 4
Show your eagerness to learn and improve. Mention any relevant courses or certifications you've pursued related to ITSM or problem-solving, as this demonstrates your commitment to personal and professional growth.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Junior IT Service Delivery Coordinator (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Junior IT Service Delivery Coordinator position. Highlight key responsibilities such as overseeing ITSM processes and managing Problem Management, and think about how your skills align with these tasks.
Tailor Your CV: Customize your CV to emphasize relevant experience in IT Service Management, particularly in Demand, Change, and Problem Management. Use specific examples that demonstrate your analytical skills and ability to improve processes.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company’s vision of sustainability and innovation. Mention your eagerness to learn and how you can contribute to continuous improvement in ITSM processes.
Highlight Language Proficiency: Since excellent German language skills are required, make sure to clearly state your language proficiency in both German and English. If you have any certifications or relevant experiences, include those to strengthen your application.
Wie du dich auf ein Vorstellungsgespräch bei Georg Fischer AG vorbereitest
✨Understand IT Service Management (ITSM) Processes
Make sure you have a solid understanding of ITSM processes, especially Demand, Change, and Problem Management. Be prepared to discuss how these processes work and how you can contribute to their improvement.
✨Showcase Your Analytical Skills
Highlight your analytical skills during the interview. Be ready to provide examples of how you've identified areas for improvement in past roles and how you implemented enhancements based on metrics and performance data.
✨Demonstrate Strong Communication Abilities
Since this role involves collaboration with various teams, emphasize your communication and coordination skills. Share experiences where you successfully facilitated discussions or resolved conflicts between teams.
✨Express Your Eagerness to Learn
Convey your enthusiasm for continuous learning and improvement. Discuss any relevant courses or training you've undertaken and express your interest in further development opportunities within the company.
