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- Aufgaben: Lead projects to enhance efficiency and customer satisfaction in our Care Department.
- Arbeitgeber: Join GetYourGuide, a top marketplace for unforgettable travel experiences worldwide.
- Mitarbeitervorteile: Enjoy hybrid work flexibility, personal growth budget, and discounted transportation.
- Warum dieser Job: Be a key player in improving processes that impact millions of travelers globally.
- Gewünschte Qualifikationen: 2+ years in process optimization with strong communication and analytical skills required.
- Andere Informationen: Fluent English is a must; experience with Zendesk and Google Drive is a plus.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
About GetYourGuide
GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.
We are looking for an enthusiastic and experienced Process Improvement Manager to join our Process Improvement, Quality Assurance and Learning Excellence team within Care. This role will focus on enhancing business efficiency by analyzing current practices, identifying improvement opportunities, leveraging analytics, and tailoring solutions to our stakeholder-specific requirements, while ensuring effective implementation for optimized workflows.
Our goal is to serve as the stakeholder (customer, supplier, partner) advocate throughout the end-to-end journey.
You will be a point of contact for process, communication and product changes within the Care Department. You will work within Care and other GetYourGuide teams to define business needs, translate them into process requirements, flows, and quality standards, and create data management systems to provide feedback, metrics, and visibility.
This role will report to the Senior Manager and is Berlin-based.
Responsibilities
- Identify, plan, and implement key projects to improve quality and efficiency, increase productivity, improve cycle time and reduce costs, resulting in significant business improvement and customer satisfaction.
- Provide regular project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
- Consult with teams across the department to identify, diagnose, and problem-solve to optimize Care operations.
- Drive process improvement projects based on KPIs and changes undertaken by other teams within GetYourGuide.
- Create awareness with internal and external stakeholders in understanding their impact on customer process and customer experience.
Requirements
- 2+ years of experience in process optimization.
- A customer-focused mindset and drive to deliver service excellence.
- Change management or Lean Six Sigma.
- Strong communication skills and ability to interact professionally and efficiently.
- Strong organizational skills and superior attention to detail.
- Excellent problem-solving, critical thinking and analytical skills.
- Experience with tools like Zendesk as well as Learning Management Systems.
- A high level of proficiency with Google Drive/Office Suite is desirable.
- Fluent in English.
How We Set You Up For Success
- Invest in your development with an annual personal growth budget.
- Enjoy flexibility with a hybrid work-from-home and telecommuting policy.
- Save on transportation costs with discounted public transportation tickets.
- Support your loved ones with generous maternity and paternity leave policies.
We look forward to hearing from you. Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via
We are an equal-opportunity employer
Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.
Important notice: Protect yourself from recruitment scams. We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to Stay vigilant and protect yourself from recruitment scams. #J-18808-Ljbffr
Process Improvement Manager Arbeitgeber: GetYourGuide
Kontaktperson:
GetYourGuide HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Process Improvement Manager
✨Tip Number 1
Familiarize yourself with Lean Six Sigma principles, as this role emphasizes process optimization. Consider taking a short online course or reading relevant materials to demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with current or former employees of GetYourGuide on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations for the Process Improvement Manager role.
✨Tip Number 3
Prepare specific examples from your past experience where you've successfully implemented process improvements. Be ready to discuss how these changes positively impacted customer satisfaction and operational efficiency during interviews.
✨Tip Number 4
Stay updated on industry trends related to process improvement and customer experience. Being knowledgeable about the latest tools and methodologies will help you stand out as a candidate who is proactive and well-informed.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Process Improvement Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Process Improvement Manager position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in process optimization, customer service excellence, and any specific tools mentioned like Zendesk or Learning Management Systems. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Discuss your experience with process improvement and how you can contribute to enhancing business efficiency at GetYourGuide.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
Wie du dich auf ein Vorstellungsgespräch bei GetYourGuide vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the Process Improvement Manager role. Familiarize yourself with the responsibilities and how they align with GetYourGuide's mission to enhance customer experiences.
✨Showcase Your Experience
Prepare to discuss your previous experience in process optimization. Highlight specific projects where you've successfully improved efficiency or quality, and be ready to share measurable outcomes.
✨Demonstrate Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Show your analytical thinking and problem-solving skills by walking through your thought process on how you would approach various challenges.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would engage with stakeholders to drive process improvements and ensure alignment across teams.
