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- Aufgaben: Lead our restaurant team, ensuring top-notch service and guest experiences.
- Arbeitgeber: Join The Hoxton, a vibrant hotel brand expanding in Europe, starting in Berlin!
- Mitarbeitervorteile: Enjoy 24 holidays, free meals on shift, and discounts across the Ennismore family.
- Warum dieser Job: Be part of a creative team that values fun, support, and memorable hospitality experiences.
- Gewünschte Qualifikationen: Previous experience as a Floor Manager or Supervisor in a busy restaurant is essential.
- Andere Informationen: Opportunity to shape a new hospitality concept in Germany with a global brand.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
The Hoxton, Charlottenburg (Berlin) – Floor Manager (m/f/d)
2023 sees The Hoxton take on Europe! We’re popping up in some of our favorite cities and we’ve opened our first hotel in Germany in the city of culture and creativity, Berlin. We are now looking for an experienced Floor Manager to join our team.
Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a ground floor restaurant, coffee bar and streetside terrace and The Apartment – our unique meetings and events concept.
Reporting to our Restaurant General Manager , you will be responsible to support the seamless running of our restaurant by providing a highly efficient and effective service, ensuring standards are maintained, guest needs are anticipated as well as a good handle on the figures. Along with the Restaurant Manager you will lead our talented team, motivating and developing them to be the best they can be.
More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description
What you’ll do…
- Ensure the restaurant area is Hygiene & Safety compliant for each shift.
- Run the daily briefing for the restaurant team.
- Support and coordinate the reservations system with the Hosts team.
- Draft Floor plan based on covers.
- Support the Assistant Restaurant Manager and Restaurant Manager with Food & Beverage stock; ordering, stock counts.
- Ensure memorable guest experiences by engaging with customers, dealing with complaints, and maintaining a welcoming atmosphere for both our guests and staff.
- Support to the floor team and training of staff, including performance reviews.
- Cash handling and daily reporting of revenues as per hotel SOP’s.
- Responsible for the service on the floor.
- Responsible for the safe opening and closing of the restaurant.
Qualifications
What we’re looking for…
- Strong previous work experience as Floor manager or Supervisor in a busy and high-volume restaurant.
- You are aware of local employment law and health and safety regulations.
- Fluent in English, good German knowledge, additional languages will be highly valuable.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- A people person, great at building and nurturing long lasting relationships.
- You’re looking for a place where you can be you; no clones in suits here.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What’s in it for you…
- The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
- A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you when on shift (Pluxee benefit card and vouchers).
- Great discounts across the entire Ennismore family.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
#J-18808-Ljbffr
Floor Manager (m/f/d) Arbeitgeber: GIANTS Software GmbH.
Kontaktperson:
GIANTS Software GmbH. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Floor Manager (m/f/d)
✨Tip Number 1
Familiarize yourself with The Hoxton's unique hospitality concept and values. Understanding their approach to creating memorable guest experiences will help you align your interview responses with what they are looking for.
✨Tip Number 2
Highlight your experience in managing a busy restaurant environment. Be ready to share specific examples of how you've successfully led teams, handled guest complaints, and maintained high standards of service.
✨Tip Number 3
Showcase your knowledge of local employment laws and health and safety regulations. This will demonstrate your readiness to ensure compliance and create a safe working environment for the team.
✨Tip Number 4
Emphasize your people skills and ability to build relationships. The Hoxton values a positive impact on guests and staff alike, so be prepared to discuss how you foster a welcoming atmosphere.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Floor Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Floor Manager position. Highlight key responsibilities and qualifications that resonate with your experience, such as managing a team and ensuring guest satisfaction.
Tailor Your CV: Customize your CV to reflect your relevant experience in high-volume restaurant management. Emphasize your leadership skills, knowledge of health and safety regulations, and any experience you have with cash handling and reporting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific examples from your past roles that demonstrate your people skills and ability to work in a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
Wie du dich auf ein Vorstellungsgespräch bei GIANTS Software GmbH. vorbereitest
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in your previous roles, as this aligns with The Hoxton's commitment to exceptional service.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed staff in the past. Highlight any experience you have with training and performance reviews.
✨Know the Local Regulations
Familiarize yourself with local employment laws and health and safety regulations relevant to the restaurant industry in Berlin. This knowledge will show that you're serious about compliance and can help maintain a safe environment for both guests and staff.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or operational challenges. Prepare to share how you've handled difficult situations in the past, focusing on your ability to remain calm and find effective solutions.
