Overview
As a Customer Success Architect, you will partner with key customers to translate pre-sales plans into actionable objectives, guiding adoption and outcomes. You will act as the liaison between customers and the GitLab ecosystem, coordinating with product, engineering, and services to drive value. You’ll own a book of customers, striving for adoption, retention and growth while staying current on GitLab releases. This role blends hands-on technical enablement with strategic relationship management in a remote-first, values-driven environment.
Leistungen / Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Team Member Resource Groups
Verantwortungsbereiche
- Guide customers from pre-sales plans to actionable success objectives
- Know GitLab platform, best practices, and use cases to advise customers
- Map customer journey and plan future adoption
- Serve as liaison for questions, issues, escalations with cross-functional teams
- Own customer book with focus on adoption, retention and growth
- Stay up-to-date on GitLab releases and onboard new customers
- Create Customer Success Plans with goals and KPIs for customers
- Program manage account escalations and coordinate with internal teams
- Provide insights on availability and applicability of new features
- Identify training opportunities with GitLab Services
Zentrale Anforderungen
- Understanding of Git and branching strategies
- Knowledge of software development lifecycle and development pipeline
- Understanding of CI/CD and DevSecOps
- Experience in Customer Success or similar with focus on satisfaction, adoption, retention
- Experience partnering with customers to achieve business outcomes
- Familiarity with customers of relevant sizes to the assigned segment
- Exceptional verbal and written communication, organizational and presentation skills
- Detail-oriented, analytical, strong teamwork and self-starter attitude
- Project management experience
- Alignment with GitLab values and ability to travel as needed
- Progressive experience in post-sales or professional services with customer advocacy
- Fluent German
- Exceptional verbal and written communication
- Strong organizational and presentation abilities
- Analytical and detail-oriented
- Git and branching strategies
- Software development lifecycle understanding
- CI/CD and DevSecOps knowledge
Customer Success Architect, CEUR in Braunschweig Arbeitgeber: GitLab
GitLab ist ein hervorragender Arbeitgeber, der eine dynamische und inklusive Arbeitsumgebung bietet, in der Innovation und Zusammenarbeit gefördert werden. Mit einem starken Fokus auf persönliche und berufliche Weiterentwicklung ermöglicht GitLab seinen Mitarbeitern, ihre Fähigkeiten in einem globalen Team zu entfalten und an bedeutenden Projekten im Bereich DevSecOps zu arbeiten. Die flexible Remote-Arbeitskultur und die Wertschätzung jeder Stimme machen GitLab zu einem attraktiven Arbeitsplatz für alle, die eine sinnvolle Karriere anstreben.
