Site Operations Manager (m/f/d)

Job Purpose

R&D Engineering Services (RDES) provides Facilities Management, Engineering and Capital Project services tailored to R&D sites within GSC’s Engineering and EHS organization.

The Site Transformation Lead partners with R&D leadership, RDES operations management, and Service Delivery Partners to drive transformation initiatives at the GSK R&D site in Heidelberg, Germany.

Responsibilities

• Fully responsible for services, facilities operations, infrastructure and project delivery across the site.
• Work with R&D and RDES leadership to develop and drive completion of a measurable site transformation plan.
• Chair a site-level operations team including key stakeholders, business partners and service providers.
• Build relationships with local and regional service partner teams; agree and monitor scope of services; roll‑out strengthened site governance to ensure execution in line with agreed service levels/KPIs.
• Set and deliver site annual objectives and budgets; develop a 5‑year Facilities Master Plan.
• Uphold and ensure compliance with internal GSK policies, standards, procedures and relevant external regulatory requirements with respect to Quality, Statutory and Environmental Health and Safety (EHS) requirements; ensure audit readiness at all times.
• Duty holder for external license or statutory duty holder requirements in RDES areas of responsibility.
• Act as key GSK contact for external community, government or other agencies at a local level.
• Act as mediator and decision maker in the resolution of disputes associated with the delivery of services at the site level.
• Identify opportunities for continuous improvements and innovations to improve customer service levels and/or deliver cost savings without impacting workplace experience.
• Require a minimum of 4 days on site per week.
• Basic Qualifications
• Bachelor of Science degree or equivalent in Engineering or a scientific subject.
• 7+ years of experience directing operations or capital projects.
• Experience leading and supporting change initiatives within complex organisations, preferably in an R&D environment.
• Customer‑focused mindset with understanding of business needs analysis and customer relationship management.
• Strong leadership and managerial skills with ability to motivate and influence senior stakeholders.
• Excellent interpersonal, presentation and persuasion skills.
• Ability to build strong working relationships with external contract partners.
• Strategic thinking and long‑term planning capability.
• Ability to ensure compliance with standards, policies, EHS, quality and regulatory requirements.
• Financial literacy to manage budgets, Capex and P&L.
• Ability to understand, communicate and manage complex technical issues.
• Knowledge of R&D facilities standards, health, safety, environment, quality and Gx P requirements.
• Excellent oral and written communication skills in English and German.
• Preferred Qualifications
• Master of Science degree or equivalent in Engineering or a scientific subject.
• Experience in facilities management.
• Experience within an R&D environment.

Salary and Benefits

Germany: EUR 86,250 to EUR 143,750 (annual gross base salary).

The role may also offer an annual bonus and eligibility to participate in a share‑based long‑term incentive program, depending on the level of the role.

Equal Employment Opportunity

GSK is an Equal Opportunity Employer.

This ensures that all qualified applicants will receive equal consideration for employment without regard to ethnicity, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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