Welcome to Glide: At Glide we’re reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.
Responsibilities
- Run customer implementations from kickoff to go‑live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting.
- Oversee customer account management, including formal communications of product updates and roadmaps.
- Travel to client sites for project kickoffs, training sessions, and other key project activities.
- Leverage AI tools to streamline and optimize day‑to‑day responsibilities.
- Analyze customer data to ideate and recommend new features and enhancements.
- Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed.
- Identify and develop new business opportunities with existing clients.
Requirements
- Strong understanding of SaaS business models and large‑scale software implementation projects.
- Experience working at a financial institution or fintech company.
- Excellent communication and negotiation skills.
- Technical understanding of fintech products.
- Experience working with agile engineering and design teams.
Preferred Skills
- Customer‑facing experience at an early‑stage company.
- Previous experience in a product or customer‑facing role at a fintech or FinServ company.
- Experience with data analysis tools such as SQL.
- Familiarity with project management tools, customer success software and CRM systems.
- A collaborative, entrepreneurial spirit.
Benefits
- Competitive Compensation : Base salary range $140,000 – $155,000, determined by experience and location, with a generous equity package.
- Wellness Credits for US employees: a $100 monthly health and wellness stipend.
- Lunch stipend for US employees: $100 weekly stipend for lunch or groceries.
- Unlimited PTO and sick days.
- Hybrid working environment.
