The Customer Flight Support department (CFS) is responsible for the planning and the coordination of the Company's flights worldwide. You will work in close connection with internal operational and non-operational departments as well as external suppliers to coordinate all necessary framework in order to deliver an optimal service to our clients.
- Communicate and coordinate flights with customers and Company's departments
- Liaise with different suppliers for any additional services linked to flights such as limousine, helicopter or other services
- Develop and make decisions of short-term alternatives according to frameworks and company's procedures
- Evaluate and anticipate the economical and operational aspects
- Monitor all relevant processes
- Work in shifts (including weekends and nights)
Requirements
- Service and customer oriented, preferably with previous experience in the Luxury industry from a customer service perspective
- Solution-oriented, you are able to prioritize and work in a team
- Excellent ability to manage delicate situations with diplomacy and empathy
- Very good communication skills
- Able to cope with heavy workload
- Previous experience in aviation (business aviation would be advantageous)
- Excellent English skills both written and spoken. French is an asset as well as other languages.
- Good IT skills (MS Office, web and relational database systems)
- You are Swiss, EU national or under the benefit of a Swiss residence permit
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