Site Account Specialist – Customer & Operations

h3Neuchâtel Region | 100% | Temporary 12 months | Start January 2027 /h3 pbGreat with customers. Strong in coordination. Calm when things get busy? /b /p pFor an international biopharmaceutical company in the bNeuchâtel region /b, we are looking for two bSite Account Specialists /b to join an international team supporting treatment centers across Europe. /p pThis role is all about communication, coordination and excellent customer service. You will be the key contact for assigned treatment centers, help them manage schedules and processes, solve day-to-day issues and make sure information reaches the right people at the right time. /p pYou don't need to be a Cell Therapy expert – you will receive comprehensive training. What matters most is your ability to communicate, organize, take ownership and find solutions. /p pbWhat you will do /b /p ulliBe the main contact for your assigned treatment centers /liliCoordinate schedules and ensure information is accurate and up to date /liliSupport customers with an online scheduling platform /liliHandle questions and resolve day-to-day issues by phone and email /liliCoordinate with internal teams when changes or problems occur /liliFollow up on open topics and elevate critical issues when needed /liliMaintain customer and scheduling data in internal systems /liliBuild strong and trusted relationships with your customers /liliContribute to a smooth and positive customer experience /li /ul pbWhat you bring /bbr/We are looking for people with experience in areas such as Customer Service, Customer Care, Account Coordination, Patient Services, Order Management. /p pbYou should bring: /b /p ulliAround 3 years of relevant professional experience or a Bachelor's degree /liliA genuine customer-service mindset /liliStrong organizational skills and attention to detail /liliConfidence communicating by phone and email /liliThe ability to stay calm and solution-oriented when priorities change /liliGood IT skills and the ability to work with several systems and tasks at the same time /liliA proactive attitude and strong sense of ownership /li /ul pExperience in Pharma, Biotech, MedTech or healthcare is welcome, but not mandatory. /p pbLanguages /bbr/Fluent English is essential, together with fluent/bilingual skills in at least one of the following languages:br/French | German | Spanishbr/Italian is an additional advantage. /p pbYour working environment /b /p ulliNeuchâtel region, French-speaking Switzerland /lili40 hours/week /liliHybrid working: Tuesday–Thursday onsite, Monday Friday home office /liliRotating daytime schedule between 07:30 and 18:00 – no night shifts /liliOccasional weekend on-call coverage (approximately 2 hours once per quarter) /liliExtensive onboarding and training before taking over your own customer portfolio /liliOpportunity to develop further into Operations or other areas of the organization /li /ul pContractbr/Start: January 2027br/Duration: 12 months, with potential extension up to 24 monthsbr/Salary: approx. CHF 80’000/yearbr/Existing Swiss work permit is mandatory /p pIf you enjoy working with people, coordinating complex processes and finding solutions in an international environment, this could be a great next step. /p pbYou don't need to know Cell Therapy yet – bring your customer focus, languages and organizational talent. We'll take it from there. /b /p #J-18808-Ljbffr