pNeuchâtel Region | 100% | Temporary 12 months | Start January 2027 /ppFluent in German and English? Great with customers and strong in coordination? /ppFor an international biopharmaceutical company in the Neuchâtel region, we are looking for a German-speaking Site Account Specialist to join an international team supporting treatment centers across Europe. /ppThis role is all about communication, coordination and excellent customer service. You will be the key contact for assigned treatment centers, help them manage schedules and processes, solve day-to-day issues and make sure information reaches the right people at the right time. /ppYou don't need to be a Cell Therapy expert - you will receive comprehensive training. What matters most is your ability to communicate, organize, take ownership and find solutions. The original BMS profile specifically requires strong customer orientation, scheduling coordination and direct interaction with treatment sites. Site Account Specialist (SAS) -... /ph3What you will do /h3ulliBe the main contact for your assigned treatment centers /liliCoordinate patient schedules and ensure information is accurate and up to date /liliSupport customers with an online scheduling platform /liliHandle questions and resolve day-to-day issues by phone and email /liliCoordinate with internal teams when changes or problems occur /liliFollow up on open topics and escalade critical issues when needed /liliMaintain customer and scheduling data in internal systems /liliBuild strong and trusted relationships with your customers /liliContribute to a smooth and positive customer experience /li /ulh3What you bring /h3ulliWe are looking for people with experience in areas such as Customer Service, Customer Care, Account Coordination, Patient Services, Order Management, Logistics or Supply Chain. /liliAround 3 years of relevant professional experience or a Bachelor's degree /liliA genuine customer-service mindset /liliStrong organizational skills and attention to detail /liliConfidence communicating by phone and email /liliThe ability to stay calm and solution-oriented when priorities change /liliGood IT skills and the ability to work with several systems and tasks at the same time /liliA proactive attitude and strong sense of ownership /liliExperience in Pharma, Biotech, MedTech or Healthcare is welcome, but not mandatory. /li /ulh3Languages - important /h3ulliFluent German and fluent English are essential. /liliAdditional fluent language skills in French, Spanish or Italian are a strong advantage. /li /ulh3Contract /h3pStart: January 2027 /ppDuration: 12 months, with potential extension up to 24 months /ppSalary: approx. CHF 80'000/year /ppExisting Swiss work permit is mandatory /ppInterested? If you enjoy working with people, coordinating complex processes and finding solutions in an international environment, this could be a great next step. /ppYou don't need to know Cell Therapy yet - bring your customer focus, fluent German and English, and organizational talent. We'll take it from there. /p #J-18808-Ljbffr
Customer Service & Scheduling - German & English Arbeitgeber: gloor&lang AG
Unser Kunde ist ein hervorragender Arbeitgeber, der nicht nur ein hohes Maß an Qualität in der Pharmaindustrie bietet, sondern auch ein unterstützendes und kollegiales Arbeitsumfeld fördert. Mit einem klaren Fokus auf die persönliche und fachliche Entwicklung seiner Mitarbeitenden, bietet das Unternehmen zahlreiche Weiterbildungsmöglichkeiten und eine enge Zusammenarbeit in einem dynamischen Team. Die Lage im Grossraum Zürich/Ostschweiz ermöglicht zudem eine attraktive Work-Life-Balance und Zugang zu einer lebendigen Region.
