pGolden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. /ph3DESCRIPTION /h3pWe are looking for a passionate talent to build our customer experience. /ppThe candidate will join the store team located in Zurich. /ppThe position will report directly to the Store Manager. /ph3MISSION /h3pThe Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed. /ph3ESSENTIAL DUTIES AND RESPONSIBILITIES /h3ulliCollaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI’s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology; /liliSupport the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards; /liliActively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly; /liliEnhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling; /liliEnsure that the team proactively manage clienteling activities in coordination with CRM department; /liliActing as a brand ambassador, conveys the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements; /liliActively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales; /liliSupport the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills; /liliAssure staff is groomed, welcoming, professional, and always well prepared on product and brand identity; /liliSupport the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential; /liliSupervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure); /liliMake sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health Safety are put in place; /liliEnsure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.); /liliAdopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware. /li /ulh3KEY REQUIREMENTS /h3ulliFluency in German and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce. /liliSales background: previous experience preferably in retail sector in similar role /liliStrong communication skills, with the ability to listen actively and engage thoughtfully /liliA problem solver who can identify issues, evaluate solutions, and make informed decisions /liliA team player who values collaboration and can work towards common goals /liliEffective time management, prioritizing tasks efficiently /liliLocation: Zurich /li /ulh3EEO/DEI /h3pWe are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do. /p #J-18808-Ljbffr
Assistant Store Manager - Zurich
