Auf einen Blick
- Aufgaben: Technische Unterstützung bieten und Schulungen für das Level 1 Team durchführen.
- Unternehmen: Wachsendes Unternehmen im Bereich Photovoltaik mit internationalem Team.
- Vorteile: Exzellente Entwicklungsmöglichkeiten und ein dynamisches Arbeitsumfeld.
- Weitere Informationen: Flache Hierarchien und schnelle Entscheidungsfindung in einem leidenschaftlichen Team.
- Warum dieser Job: Gestalte die Zukunft der Energie und arbeite an spannenden technischen Herausforderungen.
- Qualifikationen: Technischer Hintergrund und mindestens 3 Jahre Erfahrung im technischen Support.
Das prognostizierte Gehalt liegt zwischen 60000 - 80000 € pro Jahr.
- Position: Technical Management Engineer (m/f/d)
- Your mission
As a technical Management Engineer, you will be at the forefront of Good We’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues.
You will also support the training of the L1 team, ensuring continuous improvement in service delivery.
In this role, you will be a key part of the Benelux regional team supporting our sales growth and maintaining customer loyalty.
A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.
This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.).
Your contributions will be crucial in positioning Good We as a Tier 1 service provider in the Europe.
- Your main responsibilities
- Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
- Act according to service KPIs and processes, with a strong focus on customer satisfaction.
- Provide direct technical support to Good We distributors and installers through remote and on-site training, commissioning, and troubleshooting.
- Analyse product issues and elevate to Level 3 when needed.
- Conduct customer installation and service training sessions, both online and in-person.
- Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.
- Responsible for managing major regional issues, contact with various countries to clarify critical technical problems;
- Communicating with headquarters to confirm solutions and guide on-site implementation.
Your Profile
- A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
- Enthusiastic about technology and excited to contribute to the dynamic growth of Good We Europe.
- A passion for solving complex technical challenges.
- At least 3 years of experience in technical support, ideally within a technical or engineering environment.
- Enjoys cross-border collaboration and working with international teams and customers.
- Structured, results-oriented approach with a strong focus on customer service.
- Customer oriented mindset.
- Fluent in German, English and Chinese.
- Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
- Willingness to travel.
What we offer
- Unique opportunity to join a truly diverse & international, ambitious and rapidly growing Good We Europe team.
- Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
- Passionate work environment with flat hierarchies and fast decision making.
• Have fun and do something meaningful & make a difference!!!
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Service Engineer (m/f/d) Arbeitgeber: GoodWe
Als Arbeitgeber in der DACH-Region bieten wir Ihnen die Möglichkeit, Teil eines dynamischen Teams zu werden, das sich auf innovative Lösungen im Bereich erneuerbare Energien spezialisiert hat. Unsere Unternehmenskultur fördert kontinuierliches Lernen und persönliche Entwicklung, während wir gleichzeitig ein unterstützendes Arbeitsumfeld schaffen, das Teamarbeit und offene Kommunikation schätzt. Mit umfangreichen Schulungsprogrammen und der Chance, an bedeutenden Projekten mitzuwirken, sind wir bestrebt, Ihre Karriere im technischen Support für Utility-Projekte voranzutreiben.
