Technical Tire & Service Analyst (Any EMEA Location)

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Technical Tire & Service Analyst (Any EMEA Location)

Location:

Cologne, NW, DE

Company: Goodyear

Start something great today. Go Goodyear

Location: Germany/Cologne

Remote work: Hybrid

Organization: Fleet Front Office & Back Office Europe

The opportunity:
We are looking for an Analyst, to join our team preferably located in : Iberia, DACH, Italy, and Luxembourg.

Responsibilities will include, but not be limited to:

• Responsible for the correct and timely approval of jobs entered in FOS (Fleet Online Solutions) by the service providers on behalf of our Mileage Fleet Mobility customers.
• Ensure that the jobs to be approved comply with our internal rules and criteria/tire policy set out in the contracts with our Fleet Mobility customers.
• Verify the necessity of the job and ensure alignment with organizational and contractual guidelines.
• Monitor the automated job approval process and support further development and potential adaptations of this functionality.
• Manually process jobs that deviate from the predefined rules or contract criteria. Analyze the cases and coordinate the next steps with our Fleet Service Technicians.

To Join Our Team, it will require you having:

• Ability to partner across multiple functions and multi-cultural geographies
• Technical knowledge on tires mandatory
• Experience in a field position (technician, sales,…) is an asset
• Organized and structured, able to oversee complex processes
• Strong Business acumen – understand business specificities in different countries
• Excellent problem-solving skills and analytical capabilities
• Communication skills – ability to discuss critical cases with service providers
• English is mandatory; as an asset: business proficiency in French, Spanish, German or Italian

Goodyear is one of the world\’s largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

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