Technical Account Manager, Google Cloud (English, German)

Overview

Technical Account Manager, Google Cloud (English, German)

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Munich, Germany; Frankfurt am Main, Germany .

Qualifications

• Bachelor\’s degree or equivalent practical experience.
• 5 years of experience in the tech industry.
• Experience supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management or comparable IT consulting role.
• Experience in application/workload migration to public cloud providers like Google Cloud Platform.
• Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications

• Experience collaborating with channel partners, systems integrators and third-party developers to deliver high-impact solutions.
• Experience collaborating across business units internally and at enterprises.
• Excellent written and verbal communication skills.
• Excellent presentation and problem-solving skills.

About the job

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple workstreams and teams to maintain customer momentum.
• Plan for customer events and launches, partnering with Support, Engineering and SRE to ensure customer success. Work with customers and support to guide issues and escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives that scale through partners and accelerate cloud adoption.
• Develop relationships with key stakeholders to understand a customer’s business and develop roadmaps. Lead business reviews to better understand business and technical needs.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google\’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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