Cloud Conversational AI Engineer, Google Cloud Consulting (English, German) - Inklusiver Job

• Bachelor\’s degree in Computer Science or equivalent practical experience.
• 3 years of experience building machine learning solutions and working with technical customers.
• Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
• Ability to communicate in English and German fluently as this is a customer-facing role that requires interactions in German with local stakeholders.

Preferred qualifications :

• Experience building conversational applications with Google Dialogflow or similar products / tools.
• Experience building applications powered by Large Language Models.
• Experience in technical consulting.
• Experience with modern cloud architectures and technologies.
• Understanding of contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.).
• Experience designing cloud enterprise solutions and supporting customer projects to completion.

About the job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

As a Cloud AI Engineer, you will design and implement machine learning solutions for customer use cases, leveraging core Google products including TensorFlow, DataFlow, and Vertex AI. You will work with customers to identify opportunities to apply machine learning in their business, and travel to customer sites to deploy solutions and deliver workshops to educate and empower customers. Additionally, you will work closely with Product Management and Product Engineering to build and constantly drive excellence in our products.

In this role, you are the Google Engineer working with Google\’s largest and most aspiring Cloud customers.You will support customer implementation of Google Cloud products through architecture guidance, best practices, data migration, capacity planning, implementation, troubleshooting, monitoring, and much more.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with Customers, Partners, and Google Product teams to deliver Conversational AI solutions into production.
• Coach customers on the practical tests in Conversational AI design of conversational flows, integrations with third-party systems like contact centers, websites, mobile applications, and popular messaging platforms.
• Be a trusted technical advisor to customers and solve real business issues with Conversational AI.
• Create and deliver best practices recommendations, tutorials, blog articles, sample code, and technical presentations adapting to different levels of key business and technical stakeholders.
• Travel up to 30% and also use video conferencing in-person for meetings, technical reviews, and onsite delivery activities as needed.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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