Quality Assurance Manager

About the Company

Gotion GmbH is the European subsidiary of Gotion High-Tech, a global leader in lithium-ion battery technology and energy solutions. With a mission to power a greener future, Gotion is committed to innovation, sustainability, and advancing e-mobility and renewable energy systems. At Gotion GmbH, we foster a collaborative, cross-cultural environment that values creativity, integrity, and long-term vision. We are building the future of clean energy, and we are looking for passionate professionals to join us on this journey.

About the Role

As a Quality Assurance Manager , you will play a critical role in ensuring the highest standards of product quality and customer satisfaction throughout the product lifecycle—from production to aftersales. You will lead the resolution of on-site and field quality issues, manage customer claims, and drive continuous improvement initiatives across departments. Your expertise in battery manufacturing, automotive quality systems, and cross-functional collaboration will support the delivery of safe, reliable, and compliant products to our global customers.

Responsibilities:

Customer Quality Issue Management (0 km and Aftersales)

• Provide on-site support for analysis and rework of customer-reported issues.
• Conduct root cause analysis and implement containment actions.
• Drive short-term corrective actions in manufacturing and coordinate long-term preventive measures across departments.
• Lead issue validation and closure processes.

Problem-Solving and Reporting

• Prepare comprehensive problem-solving reports (e.g., 8D reports), including problem definition, team formation, root cause analysis, action plans, and final validation.
• Organize and lead problem-solving review meetings with internal teams and customers.

Customer Claim Handling

• Confirm quality issues and validate claims.
• Coordinate with internal departments for labor and part cost verification.
• Manage the end-to-end claim process within the IT system.

Customer Relationship and Satisfaction

• Organize customer visits to understand requirements and feedback.
• Summarize customer needs and drive relevant improvements in product and service quality.
• Track and archive issue resolution for continuous customer satisfaction enhancement.

Issue Tracking and Continuous Improvement

• Aggregate and categorize quality issues from both production and aftersales.
• Identify and communicate high-frequency (TOP) issues.
• Drive cross-functional corrective and preventive action plans (involving R&D, manufacturing, SQE, etc.).

Quality System Support

• Support the development, maintenance, and improvement of the plant’s quality management system.
• Assist in drafting and approving process documentation.
• Conduct on-site quality system audits and evaluations.

Process Quality Planning and Improvement

• Support quality activities during new product introduction (NPI).
• Lead product audits and implement inspection tools and standards.
• Drive cleanliness initiatives and process quality enhancements.
• Capture and promote lessons learned across production processes.

KD Parts Quality Management

• Confirm KD part quality issues and coordinate resolution with KD plants and suppliers.
• Validate the effectiveness of corrective actions.

Support for International Quality Projects

• Contribute to quality-related activities in the European market, including new supplier development and global quality collaboration.

Qualifications

• Education : Bachelor’s degree or above in Materials Science, Chemistry, Mechanical Engineering, Electrical Engineering, or related fields.
• Experience : Minimum of 8 years of relevant quality management or engineering experience in the automotive or battery manufacturing industry.
• Product & Process Knowledge :
• In-depth understanding of battery products and manufacturing processes .
• Familiar with automotive product development processes and APQP (Advanced Product Quality Planning) .
• Quality Systems & Standards :
• Strong working knowledge of ISO 9001 , IATF 16949 , and VDA standards .
• Experience in internal auditing is preferred; possession of an internal auditor certification is a plus.
• Quality Tools : Proficient in the use of quality tools such as 8D, FMEA, Control Plan, PPAP, SPC, MSA , and Root Cause Analysis (RCA) .
• Key Competencies :
• Strong customer orientation and quality mindset .
• Excellent analytical and problem-solving skills .
• Effective communication and coordination abilities across departments and with customers.