Overview
As Staff Software Engineer - SRE at Grafana Labs, you will own production reliability for high-SLA Grafana Cloud databases and collaborate with product engineering squads to scale reliability practices. You’ll design automation, define per-tenant SLOs, and lead incident response and post-incident reviews for multi-cloud SaaS environments. This role blends customer needs, production systems, and product design in a globally distributed, open culture. You’ll influence architecture to improve observability, reduce toil, and ship robust, scalable services.
Leistungen / Benefits
- equity
- bonus (if applicable)
- remote work
- 30 days annual leave with Grafana Shutdown Days
- global culture and onboarding support
- open-communication culture
Verantwortungsbereiche
- Own production reliability for high-SLA and complex customer environments
- Design and implement automation to scale reliability practices
- Ensure customers meet SLO targets and evolve per-tenant SLOs
- Proactively reduce SLO burn and prevent repeat incidents
- Lead incident response, on-call duties, and post-incident reviews
- Contribute to design docs and code reviews; influence feature design for scalability
- Build automation to eliminate toil and improve alert quality
- Participate in incident response and communicate with customers via bridge calls
Zentrale Anforderungen
- 8+ years engineering experience, 4+ in SRE/production engineering
- Strong Kubernetes experience in AWS, GCP, or Azure
- Familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet)
- Experience leading teams and mentoring engineers
- Experience operating multi-tenant systems in production
- Experience designing and implementing SLOs
- Proficiency in one or more programming languages (Go, Python, Java)
- Knowledge of Linux internals, networking, cloud storage, and scaling
- Excellent problem-solving and troubleshooting skills
- Experience with blame-free incident response, PIRs, and post-mortems
- Ability to collaborate with product engineering teams
- Autonomy, transparency, and a bias toward action
- intellectual curiosity
- transparency
- bias toward action
- Go
- Python
- Java
