Staff Field Engineer

• The Field Engineering team works closely with our Presales Solution Engineering team, as well as Product and Marketing, to ensure the SE’s have the tools, collateral, enablement and experts they need to close business
• If you’ve ever served in a Technical Presales role for a software company, you know just how much knowledge you are expected to have, demos you need to show, workshops you need to execute on, etc
• The Field Engineering team maintains the backend systems, content creation and deep subject matter expertise that enables the Solution Engineering team to scale and focus on direct customer selling, community building, learning, and other adoption and revenue-focused activities
• As a Staff Field Engineer, you are viewed by Sales and FE leadership as being in the top 20% of the field team, operating with little to no supervision on the company’s most strategic engagements and serving as a mentor to Senior Field Engineers and Solution Engineers
• Advise on and support some of Grafana’s most strategic deals and customer engagements, collaborating with Solution Engineers and Observability Architects on the company’s most complex technical challenges with no supervision
• Serve as a company-recognized Subject Matter Expert (SME) in one area of the Grafana Platform, and deep knowledge across multiple Grafana technologies, building new reference architectures from scratch and overcoming competitive objections in the field
• Proven ability to craft and deliver compelling value based stories to help the sales team technically close deals
• Own end-to-end creation and curation of technical training content (workshops, how-to guides, demo scripts) for one or more product areas, and establish a repeatable content review cadence in partnership with Enablement and Product Management to keep materials aligned with the product roadmap
• Architect, engineer, and maintain a live production environment that supports demo, workshop, and POV infrastructure at scale, ensuring reliability, security, and uptime
• Act as a key influencer in product direction, helping key customers adopt newer technologies, and represent Field Engineering in Product planning cycles to surface enablement gaps and shape investment priorities
• Serve as a presenter for Strategic Marketing events (presentations, panels, webinars, conferences, blogs) as an ambassador for Grafana
• Provide technical guidance for a specific product area to Solution Engineers, Observability Architects and customers, and present best practices to customers
• Help update and improve product documentation, and contribute back to the organization through white papers, blogs, and product direction input
• Mentor Senior and Staff Solution Engineers and Field Engineers

Benefits

• Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
• Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
• Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
• Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
• Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
• Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
• Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
• Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
• Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunityComfortable with at least one modern programming language, and a strong understanding of the modern software development lifecycle, including debugging and investigationHas created and maintained at least one product training asset (workshop, guide, or structured content) that has been adopted by the broader technical field organizationPractical experience using AI tools to generate and review code and to accelerate day-to-day tasks, while retaining full ownership of final decisions and quality criteria for the resulting workAble to architect a modern application on one of the primary cloud providers (AWS, Azure or GCP), including IaC tools such as Terraform, understanding the tradeoffs between build vs. buy, and the technologies that make up that architecture such as Kubernetes, Docker, Serverless, Microservices and moreProven track record building and delivering strategic technical content (workshops, demos, decks, webinars, videos) for technical audiences, including complex POVs and content that overcomes competitive objectionsExpert-level knowledge in at least one adjacent domain (e.g. IoT, AI/ML) beyond the core observability stack, and demonstrated domain knowledge across the broader Grafana EcosystemMinimum of 8+ years of related technical experience, including 2+ years in a Senior Field Engineer role (or equivalent), serving as a SRE, Developer, Architect and/or successful presales Solution Architect. OSS development experience is a plusWorking familiarity with Linux, including common toolsExcellent understanding of Grafana and associated technologies, with recognized Subject Matter Expert (SME) depth in at least one area of the Grafana Platform; deep working knowledge across multiple technologies in the Observability space (e.g. Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc.)Demonstrated experience partnering cross-functionally with Product Management and Engineering to produce and maintain field-facing enablement content and influence roadmap prioritiesDeep understanding of the sales process, with the ability to anticipate and proactively address challenges in complex, strategic sales cycles

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