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For an established international brand operating in the premium/luxury retail sector, we are looking for a dynamic and results-driven Store Manager to lead a boutique team and deliver an exceptional client experience.
The successful candidate will combine strong leadership skills with a passion for luxury retail, driving commercial performance while fostering a culture of excellence, service, and team development.
Store Manager
Key Responsibilities
- Lead, coach, motivate, and supervise the boutique team on the sales floor.
- Recruit, onboard, train, and develop team members, promoting high performance and continuous growth.
- Drive sales performance through regular coaching, product knowledge development, clienteling initiatives, and analysis of individual KPIs.
- Support sales advisors in achieving their objectives by monitoring selling techniques and providing constructive feedback.
- Ensure seamless collaboration between sales, operations, and after-sales teams to guarantee outstanding customer satisfaction.
- Analyze weekly and monthly business performance, identifying opportunities and implementing targeted action plans.
- Prepare and communicate performance reports, commercial updates, and operational insights to senior management.
- Act as a brand ambassador, consistently delivering an exceptional client experience and leading by example.
- Ensure the boutique maintains the highest standards of presentation, visual merchandising, housekeeping, and operational compliance.
- Monitor stock levels, operational processes, and health & safety standards to ensure a smooth and efficient store environment.
Profile
Experience & Skills
- Minimum 5 years of management experience within a luxury, premium retail, fashion, accessories, hospitality, or high-end customer service environment.
- Proven ability to lead, inspire, and develop teams in a fast-paced retail setting.
- Strong commercial mindset with a track record of achieving and exceeding sales targets.
- Excellent coaching, mentoring, and sales development skills.
- Ability to analyze business performance and translate data into actionable strategies.
- Outstanding interpersonal and communication skills.
- Passion for luxury retail, customer experience, and relationship building.
- Strong organizational and operational management capabilities.
- Hands-on, proactive, and solution-oriented approach.
- Fluency in French and English is mandatory; additional languages are considered an asset.
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Store Manager in Genève Arbeitgeber: Grafton Recruitement Geneva
Als Arbeitgeber in Gstaad bietet unser Kunde, eine renommierte italienische Luxusmarke, ein inspirierendes Arbeitsumfeld, das auf Teamarbeit und individuelle Entwicklung setzt. Mitarbeiter profitieren von umfangreichen Schulungsprogrammen, die nicht nur Produktkenntnisse vertiefen, sondern auch persönliche Fähigkeiten fördern. Die einzigartige Lage in Gstaad ermöglicht es, in einem dynamischen und kulturell reichen Umfeld zu arbeiten, das sowohl lokale als auch internationale Kunden anzieht.
Kontaktdaten:
Grafton Recruitement Geneva Recruiting-Team
