About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
Role Overview
Our client operates a large-scale enterprise communications environment supporting business-critical collaboration, telephony, and video-conferencing services.
We are looking for an experienced Cisco Collaboration & Video Conferencing Engineer with strong hands-on expertise across Cisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure. The role combines Level 2 operational support, troubleshooting, project participation, infrastructure health monitoring, vendor escalation, and local team coordination.
CONTRACT: short-term contract (up to 1 year)
LOCATIONS: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom
PROCESS: intro call + 2-step client interview process
Responsibilities
- Resolve Level 2 incidents across Cisco telephony and video-conferencing environments.
- Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.
- Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments.
- Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.
- Monitor infrastructure health and proactively identify operational issues.
- Participate in telephony and video-conferencing projects and upgrades.
- Respond to customer escalations and coordinate complex issue resolution.
- Escalate technical issues to vendors and Level 3 support when required.
- Support operations teams on an ad hoc basis.
- Coordinate the local team and promote knowledge sharing across the function
Requirements
- Advanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA.
- Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex, or Board series.
- Advanced knowledge of Cisco telephony, including CUCM, Unity Connection, Jabber, and related components.
- Strong knowledge of SIP and H.323, collaboration security, and system administration.
- Understanding of video codecs, encryption, certificates, and licensing models.
- Experience with conferencing-room peripherals such as room navigators, displays, and Barco solutions.
- Working knowledge of VMware.
- CCNP Voice or comparable Cisco collaboration expertise
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Cisco Video Conferencing Specialist (Onsite) in München Arbeitgeber: Gramian Consulting
Gramian Consultancy ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit einem starken Fokus auf agile Methoden und der Integration von KI in Unternehmensprozesse fördert das Unternehmen eine Kultur des kontinuierlichen Lernens und der beruflichen Weiterentwicklung. Die Position des Senior Delivery Lead / Product Owner ermöglicht es Ihnen, an spannenden Projekten mit führenden Finanzinstituten zu arbeiten und dabei Ihre Fähigkeiten in einem internationalen Team einzubringen.
