your mission
Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact Lead structured onboarding to get new clients live quickly and drive early adoption Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities Proactively monitor account signals to identify churn risks early and take action before issues escalated Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction Contribute to scalable CS processes, playbooks, and resources as we grow Support in creative processes using AI tools and the Adobe Suite your profile
1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands Experience using Adobe Photoshop Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball A problem-solver who takes ownership and doesn't wait to be told what to do Fluency in German is highly valued, fluency in English is a requirement Experience in or genuine enthusiasm for fashion, retail, or creative industries why us?
Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work Be at the frontier of AI-driven content creation Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up Competitive compensation A small, high-functioning team that moves fast Backed by leading investors A remote-first culture
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Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact Lead structured onboarding to get new clients live quickly and drive early adoption Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities Proactively monitor account signals to identify churn risks early and take action before issues escalated Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction Contribute to scalable CS processes, playbooks, and resources as we grow Support in creative processes using AI tools and the Adobe Suite your profile
1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands Experience using Adobe Photoshop Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball A problem-solver who takes ownership and doesn't wait to be told what to do Fluency in German is highly valued, fluency in English is a requirement Experience in or genuine enthusiasm for fashion, retail, or creative industries why us?
Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work Be at the frontier of AI-driven content creation Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up Competitive compensation A small, high-functioning team that moves fast Backed by leading investors A remote-first culture
#J-18808-Ljbffr
Customer Success Manager (German Speaking) Arbeitgeber: Graswald
PlatformQ bietet eine dynamische und unterstützende Arbeitsumgebung, in der Mitarbeiter die Möglichkeit haben, ihre Fähigkeiten im Bereich Customer Success weiterzuentwickeln. Mit einem Fokus auf Remote-Arbeit fördern wir eine Kultur der Zusammenarbeit und des Wachstums, während wir unseren Mitarbeitern Zugang zu Schulungen und Entwicklungsmöglichkeiten bieten. Unsere engagierten Teams arbeiten eng mit führenden Modemarken zusammen, was nicht nur spannende Herausforderungen, sondern auch die Chance auf bedeutende berufliche Erfolge bietet.
