Lead Partner Success Implementation Engineer in Düsseldorf

Lead Partner Success Implementation Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s t he r ole all about?

The Lead Partner Success Implementation Engineer is an individual contributor lead-level, technical expert who plays a strategic role in driving partner success across implementation, readiness, and ongoing product adoption. This role owns advanced technicalexpertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, andoptimizethe platform at scale.

As an experienced member of the team, this role drives partner enablement programs , mentors Implementation Engineers , provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice governance, and technical leadership across the partner ecosystem.

How will you make an impact

Technical Advocacy & Product Support

• Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
• Champion product enhancements, prioritizing complex partner needs and collaborating with internal engineering and product teams.
• Lead critical and escalated support engagements to ensuretimelyresolution, drive root-cause analysis , and deliveroptimalplatform performance.

ImplementationLeadership

• Oversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
• Ensure partners understand scalable deployment models,technical bestpractices, and long-term operational success strategies, and enforce implementation standards .
• Guide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams.

Cross-Functional Collaboration

• Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
• Collaborate with Partner Success Managers to assess partner maturity,identifytechnical gaps, and build scalable adoption plans .
• Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence.

Knowledge Sharing & Best Practices

• Create and share standardized best practices, technical playbooks, and lessons learned across partner accounts.
• Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
• Contribute to enablement strategy , documentation, and training material to enhance partner readiness and technicalproficiency.
• Lead executive business reviews and represent partnertechnicalneeds in strategic planning forums.

Haveyou gotwhat it takes?

• 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
• Strongexpertisein diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes .
• Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders .
• Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority .
• Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

You willhave an advantageif you alsohave:

• Experience partnering with channel or reseller organizations
• Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
• Deep knowledge of global partner ecosystems or channel/alliances strategy.
• Familiarity with cloudarchitectures, API ecosystems, or enterprise deployment patterns.

What’sin it for you?

Learn more about the Benefits at NICE (Link which we will land up on benefits section

Joinan ever-growing, market disrupting,globalcompanywhere the teams–comprisedof the best of the best–work in a fast-paced,collaborative,and creative environment!As the market leader, every day at NICE is achancetolearn and grow,andthere areendless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our nextNICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation,new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.