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- Aufgaben: Help customers solve product issues and provide innovative solutions through calls and emails.
- Arbeitgeber: Join a dynamic team at GreenLife, focused on customer service and innovation.
- Mitarbeitervorteile: Enjoy a family-like environment, learning opportunities, holiday pay, and complimentary drinks.
- Warum dieser Job: Be part of a supportive squad that values your ideas and commitment to growth.
- Gewünschte Qualifikationen: Must have customer service experience, good German and English skills, and be MS Office savvy.
- Andere Informationen: We value problem solvers who are ready to contribute to our success.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
TECHNICAL CUSTOMER CONSULTANT (M / F / D)
We are looking for a competent problem solver.
We are looking for you if you listen to the customer’s questions and provide suitable and innovative solutions for the various requests.
What will your role involve?
- answering incoming customer calls / emails regarding product issues, service questions and general customer requests (B2B / B2C)
- documentation and maintenance of the CRM
- technical consulting for established and new customers
- complaints processing within the legal conditions and internal processes
- assistance in the development of concepts designed to improve the service quality
- forwarding of fault reports to the respective division in the company or to external partners
- cooperation with the CAD team to keep up to date with product knowledge and to be aware of changes in corporate policies
What you will need:
- confident handling of MS Office
- customer-friendly and problem-solving character
- high dose of service and customer focus
- very good German and good English skills
- experience in customer service
- commercial training
- ability to deal with customers in a professional and courteous manner at any time
We expect a forthright demeanor, joy in problem solutions, commitment to the company and ideas for new concepts – only then we can grow together.
We offer you:
- a very cool squad that likes everyone who helps GreenLife move forward
- a family environment
- quite a few learning opportunities
- Christmas bonus and holiday pay
- complimentary drinks and an employee parking lot
#J-18808-Ljbffr
TECHNICAL CUSTOMER CONSULTANT (M / F / D) Arbeitgeber: GreenLife GmbH
Kontaktperson:
GreenLife GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: TECHNICAL CUSTOMER CONSULTANT (M / F / D)
✨Tip Number 1
Make sure to familiarize yourself with our products and services. Understanding the technical aspects will help you provide innovative solutions to customer inquiries, which is crucial for this role.
✨Tip Number 2
Brush up on your communication skills in both German and English. Being able to articulate your thoughts clearly and professionally will enhance your interactions with customers and colleagues alike.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Prepare examples of past experiences where you successfully resolved customer issues, as this will demonstrate your capability to handle similar situations at StudySmarter.
✨Tip Number 4
Emphasize your customer service experience. Highlight any previous roles where you dealt with B2B or B2C customers, as this will align well with the expectations we have for the Technical Customer Consultant position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: TECHNICAL CUSTOMER CONSULTANT (M / F / D)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Customer Consultant position. Understand the key responsibilities and required skills, such as problem-solving, customer service experience, and proficiency in MS Office.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and technical consulting. Emphasize your problem-solving abilities and any specific achievements that demonstrate your customer focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to provide innovative solutions. Mention your language skills in German and English, and how they will benefit the company.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei GreenLife GmbH vorbereitest
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully solved customer issues. Highlight your ability to listen actively and provide innovative solutions, as this is crucial for the role.
✨Demonstrate Customer Focus
Emphasize your customer-friendly approach during the interview. Share experiences that showcase your commitment to service quality and how you handle customer inquiries professionally and courteously.
✨Familiarize Yourself with the Company’s Products
Research the company’s products and services beforehand. Being knowledgeable about what they offer will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Language Proficiency
Since very good German and good English skills are required, practice speaking about your experiences in both languages. Be ready to switch between them if necessary during the interview.
