Customer Success Manager (West Germany)

Company Overview GreenSketch is a full-stack, AI-driven solar industry ecosystem platform. Developed by OSW Group, it is the world’s first free, end-to-end solar and battery design platform created for solar professionals, connecting the industry with homeowners, installers, and leading solar brands with unprecedented speed, intelligence and transparency. From rooftop mapping, battery system layouts, to instant quotes, GreenSketch supports lead generation to enhance efficiency across the clean energy industry. Role Summary As a Customer Success Manager, you are the main point of contact for our installer partners in the Western Germany. You ensure successful onboarding, strong adoption and long-term customer satisfaction. You work closely with installers, understand their real-world challenges and help them embed Greensketch into their daily operations. Key Responsibilities Onboard new installation partners and guide them through their first projects in Greensketch Act as the trusted advisor for customers after go-live Drive product adoption and long-term usage across planning, ordering, and documentation workflows Conduct online demos, trainings and occasional on-site visits Identify customer needs, blockers and improvement opportunities Collaborate closely with Product, Development and Support teams Proactively manage renewals, upsells and customer retention Represent the voice of installers internally Key Deliverables / KPIs Installer Onboarding at Scale Deliverable: Enable small and medium-sized installation companies to start working productively with Greensketch without friction or hand-holding. KPI: % of new installers completing onboarding and finishing their first real project within 30–45 days Fast and Visible Installer Value Deliverable: Ensure installers experience clear operational value from Greensketch early in their usage. KPI: Median time-to-first-completed project after account creation Daily Operational Usage Deliverable: Embed Greensketch into the installer’s day-to-day planning and administrative workflows. KPI: % of active installers running multiple projects per month in Greensketch Sustainable Long-Term Adoption Deliverable: Build trust and long-term usage among installer partners in a non-contractual environment. KPI: 6-month active installer retention rate (continued project activity) Required Qualifications