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- Aufgaben: Support our online gaming platforms by assisting customers via email, chat, and social media.
- Arbeitgeber: Join Funstage GmbH, a dynamic part of the NOVOMATIC group, focused on innovative gaming solutions.
- Mitarbeitervorteile: Enjoy hybrid work, training budgets, fresh fruits, fitness perks, and local discounts.
- Warum dieser Job: Be part of a fun team, enhance your skills, and make a real impact in customer support.
- Gewünschte Qualifikationen: Experience in customer support is a plus; fluent German and good English skills required.
- Andere Informationen: Work shifts primarily on weekends and public holidays, with a competitive salary.
Das voraussichtliche Gehalt liegt zwischen 29000 - 32000 € pro Jahr.
Customer Support Agent (f/m/d) * Funstage GmbH * Funstage GmbH * Presence / Mobile * Published: 2025-01-17 For our subsidiary Funstage, we are currently searching for a Customer Support Agent (f/m/d) who will take care of our online gaming platforms and apps to support our customers via email, chat and on social media. Your tasks * Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries * Assisting players through email, live chat and inbound phone calls * Providing our customers with the best level of service * Provide technical support with common problems such as cookies, browsers and updates * Report customer issues to the team leader and relevant internal departments where applicable * Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino * Provide explanations to customers about our product/site/policies * Keep up to date with new information/procedures * Supporting and guiding customers with all requests and escalating and following up where necessary * Ensure quality assurance, KPI’s and SLA’s are met * Responding to player comments on our social media channels * Working with a dynamic team, for a support office open 365 days per year * Support primarily on weekends and public holidays * Work is scheduled on shift basis (3 shifts, 08:30-17:00, 11:00-19:30, 12:30-21:00) Your profile * Experience with customer support is an advantage * Very good PC-skills (typing and usage of different tools) * German writing skills: C1 or higher is mandatory * English writing skills: B2 or higher is mandatory Our offer * Hybrid work model, and a healthy work-life balance culture * Training budget to support your personal and professional growth * Daily fresh fruits, a wide selection of teas, fair trade coffee, and an in-house canteen at our Vienna HQ * Subsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal use * On-site fitness room, MyClubs app points, along with fun sport- and company events * A wide range of local employee discounts, offers, and healthcare benefits * We are proud to offer a competitive base salary range of 29.000 – 32.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate’s qualifications, skills, and relevant experience About Funstage Funstage GmbH, a 100% subsidiary of Greentube GmbH and therefore part of the worldwide operating NOVOMATIC group of companies, is a multiplatform gaming service provider offering synchronous play on mobile apps, social networks and other web-based technologies to gamers around the world. Funstage is a true customer company, always focused on delivering innovative solutions, that meet the needs of our customers in the fields of content, marketing, communication, community. Funstage GmbH Wiedner Hauptstraße 94, 1050 Wien www.funstage.com Elena Fleischmann Junior Talent Acquisition & Sourcing Specialist
Customer Support Agent (f/m/d) (m/w/d) Arbeitgeber: Greentube GmbH
Kontaktperson:
Greentube GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Agent (f/m/d) (m/w/d)
✨Tip Number 1
Familiarize yourself with online gaming platforms and apps. Understanding the products you will be supporting, such as slot games and sports betting, will help you provide better assistance to customers.
✨Tip Number 2
Brush up on your language skills, especially in German and English. Since C1 level in German is mandatory, practice writing and responding to customer inquiries in both languages to ensure you can communicate effectively.
✨Tip Number 3
Get comfortable with various customer support tools and technologies. Being proficient in using different software will enhance your efficiency when handling customer queries via email, chat, or social media.
✨Tip Number 4
Show your enthusiasm for customer service! Highlight any previous experience in customer support and demonstrate your commitment to providing excellent service, as this is crucial for the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Agent (f/m/d) (m/w/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Agent position. Understand the key responsibilities and required skills, especially the importance of high-level service and technical support.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer support or related fields. Mention specific examples where you successfully handled customer inquiries or provided technical assistance.
Showcase Language Skills: Since strong German and English writing skills are mandatory, be sure to highlight your proficiency in these languages. If you have Spanish skills, mention them as a bonus!
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of Funstage GmbH. Show your enthusiasm for the gaming industry and your commitment to providing excellent customer service.
Wie du dich auf ein Vorstellungsgespräch bei Greentube GmbH vorbereitest
✨Zeige deine Kommunikationsfähigkeiten
Da die Rolle des Customer Support Agents stark auf Kommunikation basiert, solltest du während des Interviews klar und präzise sprechen. Übe, wie du komplexe Informationen einfach erklären kannst, um zu zeigen, dass du in der Lage bist, Kundenanfragen effektiv zu bearbeiten.
✨Verstehe die Produkte von Funstage
Informiere dich im Voraus über die Spiele und Dienstleistungen, die Funstage anbietet. Zeige dein Interesse und dein Wissen über die Produkte, um zu demonstrieren, dass du bereit bist, den Kunden kompetent zu helfen.
✨Bereite dich auf technische Fragen vor
Da technische Unterstützung ein Teil der Rolle ist, sei bereit, Fragen zu häufigen Problemen wie Cookies oder Browsern zu beantworten. Überlege dir Beispiele aus deiner bisherigen Erfahrung, die deine Problemlösungsfähigkeiten unter Beweis stellen.
✨Sei flexibel und teamorientiert
Betone deine Bereitschaft, in einem dynamischen Team zu arbeiten und an Wochenenden oder Feiertagen zu unterstützen. Zeige, dass du anpassungsfähig bist und gerne in einem sich ständig verändernden Umfeld arbeitest.
