Our IT Operations team plays a critical role in ensuring the stability, reliability, and performance of the services that support our business. As
IT Operations Team Lead , you will combine hands‑on technical expertise with people leadership, driving operational excellence while continuously improving processes, tooling, and automation.
Working closely with teams across IT, you will help shape the future of IT Operations by introducing modern approaches to monitoring, event management, and automation, enabling the team to operate more efficiently and proactively.
Your tasks
Lead, coach, and develop the IT Operations team, fostering a collaborative, high‑performing, and service‑oriented culture
Drive the continuous improvement of IT Operations processes, tools, and ways of working
Identify, design, and implement automation opportunities to reduce manual effort and increase operational efficiency
Contribute to the evolution of monitoring and event management capabilities, improving visibility, alerting, and operational responsiveness
Evaluate and introduce innovative technologies, including AI‑powered solutions, to enhance operational decision‑making and service delivery
Ensure the reliable execution of core operational activities, including patch management, backup and recovery processes, monitoring, and incident response
Collaborate closely with NOC, IT Infrastructure, Application Solution Management, and other stakeholders to ensure effective service delivery
Support workload planning, prioritization, and resource allocation across the team
Establish and monitor operational KPIs and contribute to the continuous improvement of service quality and performance
Your profile
5+ years of experience in IT Operations, Systems Administration, or a similar infrastructure‑focused role
First leadership experience with a proven ability to coach, guide, and develop technical teams
Strong hands‑on experience with Windows and Linux environments
Solid knowledge of backup, disaster recovery, and operational resilience concepts
Good understanding of IT Service Management principles and frameworks, preferably ITIL
Experience driving automation initiatives and process improvements in operational environments
Familiarity with monitoring and event management tools and concepts
Experience with ServiceNow, Ansible, Microsoft Power Automate, or similar automation platforms is an advantage
Strong analytical, problem‑solving, and organizational skills
Excellent communication and stakeholder management skills
Fluent in English, both spoken and written; German is a plus
Our offer We believe great work happens when people feel supported, inspired, and balanced. By investing in our employees, we create an environment where everyone can thrive and reach their full potential. This commitment has been recognized through our Great Place to Work certification. We offer the following benefits:
Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work‑life balance
A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey
A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair‑trade coffee, and meals at our company‑subsidized restaurant
Subsidized public transportation, plus access to pool e‑bikes and e‑cars for both business and personal use
Plenty of ways to stay active and connected, from MyClubs app points to regular sports and company events
Attractive local employee discounts and healthcare benefits that make everyday life a little easier
We are proud to offer a competitive base salary of 80.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience
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IT Operations Team Lead , you will combine hands‑on technical expertise with people leadership, driving operational excellence while continuously improving processes, tooling, and automation.
Working closely with teams across IT, you will help shape the future of IT Operations by introducing modern approaches to monitoring, event management, and automation, enabling the team to operate more efficiently and proactively.
Your tasks
Lead, coach, and develop the IT Operations team, fostering a collaborative, high‑performing, and service‑oriented culture
Drive the continuous improvement of IT Operations processes, tools, and ways of working
Identify, design, and implement automation opportunities to reduce manual effort and increase operational efficiency
Contribute to the evolution of monitoring and event management capabilities, improving visibility, alerting, and operational responsiveness
Evaluate and introduce innovative technologies, including AI‑powered solutions, to enhance operational decision‑making and service delivery
Ensure the reliable execution of core operational activities, including patch management, backup and recovery processes, monitoring, and incident response
Collaborate closely with NOC, IT Infrastructure, Application Solution Management, and other stakeholders to ensure effective service delivery
Support workload planning, prioritization, and resource allocation across the team
Establish and monitor operational KPIs and contribute to the continuous improvement of service quality and performance
Your profile
5+ years of experience in IT Operations, Systems Administration, or a similar infrastructure‑focused role
First leadership experience with a proven ability to coach, guide, and develop technical teams
Strong hands‑on experience with Windows and Linux environments
Solid knowledge of backup, disaster recovery, and operational resilience concepts
Good understanding of IT Service Management principles and frameworks, preferably ITIL
Experience driving automation initiatives and process improvements in operational environments
Familiarity with monitoring and event management tools and concepts
Experience with ServiceNow, Ansible, Microsoft Power Automate, or similar automation platforms is an advantage
Strong analytical, problem‑solving, and organizational skills
Excellent communication and stakeholder management skills
Fluent in English, both spoken and written; German is a plus
Our offer We believe great work happens when people feel supported, inspired, and balanced. By investing in our employees, we create an environment where everyone can thrive and reach their full potential. This commitment has been recognized through our Great Place to Work certification. We offer the following benefits:
Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work‑life balance
A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey
A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair‑trade coffee, and meals at our company‑subsidized restaurant
Subsidized public transportation, plus access to pool e‑bikes and e‑cars for both business and personal use
Plenty of ways to stay active and connected, from MyClubs app points to regular sports and company events
Attractive local employee discounts and healthcare benefits that make everyday life a little easier
We are proud to offer a competitive base salary of 80.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience
#J-18808-Ljbffr
