Senior Customer Success Manager DACH — Ecommerce / Marketing Analytics SaaS

We are hiring for the first Customer Success Manager to be based in Germany for a global Ecommerce / Marketing SaaS business who have built significant revenue across the DACH region and are now investing into a dedicated local Customer Success function.

Company

• Global leader in Ecommerce and Marketing Analytics
• 150 clients in DACH already
• Hiring team of 6 in Germany immediately
• Highly profitable business
• Huge recent funding round
• Clients include Microsoft, Epic Games, Nike, Amazon
• Fully flexible working

Role

• First Customer Success Manager hire in Germany, managing key enterprise and mid-market accounts across DACH
• Full ownership of onboarding, retention, renewals and customer satisfaction
• Act as the primary product expert and trusted advisor for clients, partnering closely with global teams
• Technical and consultative role with exposure to Marketing Analytics, CRO, SEO, A/B testing and broader digital marketing

Experience Needed

• 4-5+ years\‘ experience in Customer Success or Account Management
• Strong technical background with SaaS products
• Knowledge of digital marketing and mar tech preferrable
• Fluent German speaker based in Germany
• Comfortable managing mid-market and enterprise accounts

• If this opportunity sounds of interest, please apply on here or email louise@gmrecruit.co.uk directly.