Game Developer Success Manager

• Do you want to work with the world’s leading game publishers?

• Do you want to work with a group of gaming enthusiasts?

• Do you want to work with developers to help make their games and esports better?

If the answers to the above questions are yes, then this role could be ideal for you!

We are seeking a dynamic and experienced Customer Success Manager to serve as the primary liaison between our company and our game developer partners. The ideal candidate will possess a strong understanding of data, a desire to always find ways to improve, and a passion for building and maintaining successful partnerships.

What you will do

• Act as the main point of contact for game developer partners, fostering strong, collaborative relationships to drive mutual growth and success.

• Accountable for creating and delivering a disciplined integration strategy, process and execution plan.

• Manage short and long-term (multi-month) integrations. Setting timelines, keeping all stakeholders up to date, and independently driving the process forward. Superb attention to detail is an absolute must.

• Record partner’s projects and keep the team up to date on the status by documenting the process of integration.

• Working closely with the commercial team to rationalise and break down pending opportunities.

• Being part of the early conversations with the potential client/partner to lend your expertise to help promote the sale of services from GRID.

• Ideate and identify new business opportunities to diversify the offerings across multiple channels.

• Your role as CSM will include close external interaction with game developers and internal interaction with product development, commercial and marketing teams.

Your skills will include

• You are self-motivated and team-oriented.

• You are energetic and enthusiastic about data.

• You have high attention to detail, strategic thinking, and problem-solving skills.

• You have analytical skills to understand customer needs and set delivery priorities.

• You are goal-oriented with the ability to break broad targets into sensible increments.

• You are comfortable working in a fast-paced environment.

• You demonstrate a proactive attitude.

• You have the commercial acumen to spot new business opportunities that can suit GRID’s product offerings.

• You speak fluent English.

• You have excellent verbal and written communication skills.

• You have the ability to simplify complex concepts and communicate it to a wider audience both internally and externally.

• You have the ability to manage complex work streams while maintaining strict attention to details.

Preferred Requirements

• Industry experience: Strong experience in the gaming, esports and related industries or in a high-growth Tech startup or Strategy Consulting.

• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex concepts clearly and effectively.

• Problem-Solving Abilities: Demonstrated ability to identify issues proactively and develop effective solutions.

• Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain positive relationships with diverse stakeholders.

• Education: Bachelor’s degree in a field related to technology or business studies.

Benefits of working at GRID

• 28+ days paid time off.

• It’s Complicated – mental health support.

• Flexible working conditions.

• Company-wide team events.

• Work travel opportunities with travel insurance.

• Training and development budget.

• Company equipment.

• Language courses when based in our offices.

• Gym/ workout class membership when based in our offices.

About our culture

• Flexibility: Work from the place that inspires and motivates you the most! From our awesome Berlin/ Wroclaw offices to the comfort of your own home. Meet up in-person with your colleagues every so often, making use of the travel opportunities GRID offers.

• Sustainability: We want our employees to be rested and able to perform. We offer a generous vacation allowance (28+ days a year) and the opportunity to speak with professional counsellors to support mental health – covered by the business.

• Pragmatic: GRID thrives on being rational, allowing us to make the best decisions, rather than keeping to rigid processes and procedures that don’t work well for us.

• Fostering growth: Empowering employees who are determined to grow by providing a self-development budget and strong career advancement opportunities. Support from your teammates to guide and encourage you to grow in your desired professional field.

• Company culture: We believe a diverse industry is best served with an inclusive and diverse workforce. We have people based in over 24 countries with recent employee surveys showing over 98% workplace satisfaction.

About GRID

Founded in 2018 in Berlin, GRID offers the GRID Data Platform to the esports & games industry. Specialized in in-game, play-by-play data, GRID curates data for game developers and tournament organizers and leverages its data platform to unlock the potential of the right holders’ data assets for the purposes of storytelling, fan engagement, and integrity.

GRID’s official data partnerships cover multiple partnered rights holders (data sources), and integrated commercial data consumers, covering 15+ game titles. The partners‘ list includes industry leaders such as BLAST Premier, PGL, WePlay Esports, Riot Games (VALORANT), and Krafton (PUBG).

If you have the ambition and desire to work at the forefront of cutting-edge industry projects, then GRID is the place for you.

Apply today to find out more and begin your journey!

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