What you need to succeed with us
- Completed vocational training as an electrical technician or mechatronics technician with further qualification
- Several years of experience in technical service or technical product management, ideally with train-the-trainer qualification and experience with coffee machines
- Solid technical understanding of technical devices, with an analytical, structured way of working and strong communication skills
- Practical experience in delivering trainings, methodical troubleshooting and blended learning concepts
- Confident handling of common software and Office 365 tools
- Intercultural competence, independent working style and willingness to travel internationally
- Strong persuasive and assertiveness skills in cross-country and cross-brand projects, as well as very good German and English skills
What we offer
- Flexible working hours and models as well as mobile office options for a good work-life balance
- Personal development through development programs, training, or e-learning as well as professional mobility within the international Groupe SEB
- Generous employee discounts in the WMF online store and corporate benefits
- Excellent company restaurant with employee subsidy and a wide and varied range of food, kiosk, and food to go for your physical well-being
- Attractive salary package with Christmas and vacation bonuses and company pension scheme
- Health offers such as job bike leasing or advice for your health
- Which goes without saying for us: 30 days annual leave, a variety of employee events, free parking, and coffee & tea specialties
Further information on our employee benefits can be found here\: Working at WMF - Insight into the corporate culture at WMF (aboutwmf.com)
What you can expect
- Development and standardization of training concepts for the PCM brands with a focus on blended learning (e-learnings, tests, videos)
- Planning, organization and delivery of technical train-the-trainer programs and specific trainings for service managers and cruise line technicians
- Support for country organizations and global customers in trainings, online conferences and other knowledge transfer activities
- Service partner management including onboarding of new partners, ensuring compliance with service guidelines, and support with certifications and audits
- Global 3rd-level technical support (phone, email, on-site), including gathering information from the field and support in escalation cases
- Planning and execution of international assignments (especially for cruise lines), including travel reports and follow-up of resulting actions
- Participation in Global Service projects and continuous improvement of support processes, service quality, and transparency on service levels and KPIs
Technical Specialist 3rd Level Support (m/w/d) Arbeitgeber: Groupe SEB
WMF Plauen bietet eine hervorragende Arbeitsumgebung, in der Teamarbeit und persönliche Entwicklung großgeschrieben werden. Mit attraktiven finanziellen Vorteilen wie einem Prämiensystem und 30% Personalrabatt auf unsere Produkte sowie 6 Wochen Urlaub fördern wir das Wohlbefinden unserer Mitarbeiter. Unsere offene und unterstützende Unternehmenskultur ermöglicht es dir, deine Ideen einzubringen und aktiv an deiner Karriere zu arbeiten, während du Teil einer traditionsreichen Marke bist, die für Qualität und Innovation steht.
