We are seeking a new talent to join the Business & Technology Integration team – Support in the Operations Team as an Operator – Project Context: Setting up and implementing operational processes and test management for the digital euro (D€) at a central bank (Bundesbank environment), including interfaces to TARGET Services (T2). Main tasks: Operational Support & Incident Management: Handling external/internal requests, ticket monitoring (SCOUT, ticket management, BOM), integration into the overarching incident & problem management process, creation of incident reports. System & Payment Flow Monitoring: Proactive monitoring of liquidity flows, payment flows, and interfaces (T2/TARGET Services) to ensure system availability. Test Management & Release Changes: Technical and organizational setup and management of production and external test environments; execution of operational related tests and support of release changes. ITIL & SLA Management: Definition, implementation, and monitoring of ITIL processes (incident, problem, change, release, service level management) as well as SLA reporting. Process & Team Development: Supporting the team leader in operational shift work, knowledge management, resource planning, compliance with information security/cyber resilience, and audit support.
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Application & System Support: Practical experience in a comparable role in application support with a focus on system monitoring, analysis and troubleshooting.
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Payment transaction expertise: Good knowledge of business processes, functional modules and support structures in the area of Digital & Alternative Payments .
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Process Management & ITIL: Sound knowledge of IT Service Management (ITSM), especially ITIL (Incident Management). A relevant ITIL certification is an advantage.
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Observability & Monitoring: Confident handling of monitoring tools and experience in the analysis and processing of metrics, logs and traces.
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Test management & IT infrastructure: Basic knowledge of operational test management as well as an understanding of network protocols and concepts.
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Service Level & BCM: Understanding of Service Level Agreements (SLAs) in payment processing operations; knowledge of Business Continuity Management is an advantage.
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Operations Team Support (m/f/d) in Frankfurt am Main Arbeitgeber: Gulp Ag
Als führendes, international tätiges Industrieunternehmen in Lengerich bieten wir Ihnen als Design Engineer (m/w/d) nicht nur ein attraktives Gehalt von bis zu 70.000 € jährlich, sondern auch 30 Tage Urlaub und hervorragende Möglichkeiten zur beruflichen Weiterentwicklung in einem stabilen Arbeitsumfeld. Unsere Unternehmenskultur fördert Teamarbeit und Flexibilität, sodass Sie in einem dynamischen Umfeld an spannenden Projekten arbeiten können, während Sie gleichzeitig die Qualität unserer Produkte durch Ihre technische Expertise sicherstellen.
