IT support (m / f / d) hospital environment

For our partner company in the healthcare sector, we are looking for an IT Supporter (m / f / d) to help set up and implement the internal service desk in a direct permanent position for the Hamburg location.

The company is a hospital and is looking for support in the optimization of IT services in the hospital environment.

A start is possible immediately or at a later date.

Would you like to work at the internal service desk of one of the leading hospital groups? Then send us your application!

Here\’s what our clients offer:

• The office can be located nationwide, preferably in the north of Germany.
• Home office is possible up to 70-80%, project-related travel is required.
• Varied and exciting field of activity in an expanding company in the healthcare sector.
• Collegial and appreciative working atmosphere in a motivated team.
• Monthly non-cash benefits voucher worth 50 euros.
• Company pension scheme with employer contribution.
• Corporate benefits (discounts and vouchers for sports, fashion, technology, and more).

Your responsibilities:

• You will be involved in setting up and implementing an internal service desk to improve IT services in the hospital.
• You are the central point of contact for all IT-related concerns of employees.
• You will provide 1st level support by receiving, categorizing, and processing requests via various communication channels (telephone, e-mail, ticket system).
• For more complex technical problems, you will work together with the IT team on 2nd level support.
• You are responsible for the complete documentation and tracking of all support requests in the ticket system.
• You will train and support staff in the use of IT systems and software applications.
• You will create and update knowledge databases and training documents.
• You will identify recurring problems and develop solutions to improve the support process.

Your profile:

• You have completed training in the IT sector or have a comparable qualification.
• You have experience in 1st and 2nd level support, ideally in a healthcare or hospital environment.
• You have extensive knowledge of common operating systems (Windows, macOS) and network technologies.
• You have excellent communication skills and a friendly manner when dealing with employees.
• You have a solution-oriented way of thinking and keep calm in every situation.
• You are a team player, but also work independently and in a structured manner.
• Flexibility and the ability to work under pressure are your strengths, and you can adapt quickly to new requirements.
• Your way of working is always customer-oriented, with the aim of ensuring employee satisfaction.
• You are motivated to continuously develop your skills and keep up to date with the latest technology.

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