Our client is an internationally operating, innovative medical technology company with several global locations. With its highly specialized products, the company contributes to improving the quality of life for patients worldwide. We are seeking to expand their global IT team at their Jena location to ensure daily IT support for approximately 300 employees worldwide. You will be part of a dynamic, international team of two in IT support (one colleague on-site in the Jena area, one colleague at a Swedish location). Together, you will handle all incoming IT requests globally. Are you just starting your IT career or looking to enter the field? No problem! Our client is explicitly committed to providing thorough training for junior candidates. Your experienced colleague on-site will actively support you during your onboarding. Your responsibilities include: 1st Level Support & Ticket Processing: Receiving, qualifying, and processing IT requests from the global workforce via the internal ticketing system, MS Teams, email, and telephone. Workplace Support: Setting up and configuring hardware and software for employees according to internal guidelines. User onboarding: Guiding and training new employees in the use of IT systems. Documentation: Careful recording and maintenance of all processes in the ticketing system. Participation in IT initiatives: Support with smaller projects and continuous training in the Microsoft 365 environment.
Education/Background: Completed IT training (e.g., IT specialist for system integration), a comparable qualification, or initial practical experience in IT support. Talented recent graduates/juniors are also very welcome!
Technical basis:
- Basic understanding of Windows operating systems (Windows 10/11) as well as common hardware and networks.
- Initial user experience with Microsoft 365 / Office 365 (Teams, Outlook, etc.).
Language skills: Fluent English both written and spoken, is essential , as support is provided worldwide. Good German skills are required for the Jena location.
Personality: Service orientation, strong communication skills, willingness to learn and a structured way of working.
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IT User Support Specialist / Support Generalist (m/f/d) in Jena Arbeitgeber: GULP Information Services GmbH
Als Compliance Specialist (m/w/d) in unserem Standort Kassel profitieren Sie von einer dynamischen Arbeitsumgebung, die Präzision und Qualität in den Mittelpunkt stellt. Wir bieten Ihnen nicht nur ein attraktives Gehalt und umfassende Sozialleistungen, sondern auch zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung in einem innovativen High-Tech-Umfeld. Unsere offene Unternehmenskultur fördert Teamarbeit und den Austausch von Ideen, sodass Sie als wertvolles Mitglied unseres Teams wachsen können.
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GULP Information Services GmbH Recruiting-Team
