In this role, you will coordinate the flow from customer order to final delivery, acting as the link between Sales, Project Management, Service, Logistics, Production, Finance, and the customer.
Order, Delivery & Installation Coordination
- Register and coordinate customer orders, deliveries, and installations in Microsoft Dynamics 365 or other relevant ERP/CRM systems.
- Review order details, agreed pricing, materials, and documentation before confirmation.
- Monitor order, delivery, and installation progress from order entry through completion, ensuring data accuracy and timely updates.
Internal Coordination & Customer Communication
- Plan and coordinate deliveries and installation activities internally and externally.
- Coordinate with internal teams to ensure clear information flow and timely follow-up.
- Act as the customer’s main point of contact for order status, delivery, installation scheduling, documentation, and follow-up.
- Proactively communicate deviations, delays, risks, or missing information.
Documentation, Systems & Reporting
- Maintain complete and accurate order, delivery, and installation records in relevant systems.
- Prepare and maintain order files, delivery papers, certificates, agreements, and customer documentation.
- Support internal reporting and contribute to improved transparency in the order-to-delivery process.
Invoicing Support & Commercial Accuracy
- Support invoicing preparation by ensuring accurate order, delivery, and installation data after completion.
- Verify that order values, labor hours, materials, and documentation align with the agreed scope.
Project Support & Process Improvement
- Drive small projects and minor customer cases from start to finish.
- Handle practical follow-up tasks that would otherwise fall on Project Managers or Sales.
- Contribute to process improvements and standardization within order and delivery management.
- Experience in order coordination, delivery coordination, service coordination, project coordination, or installation management within a service, industrial, or technical environment.
- Experience with ERP/CRM systems; knowledge of Microsoft Dynamics 365 is an advantage.
- A positive, hands‑on personality with a strong service mindset, can‑do attitude, and the confidence to take ownership and drive tasks forward.
- Good coordination, planning, administrative, and follow-up skills.
- Comfortable managing several parallel tasks and keeping structure even when priorities change.
- Basic technical understanding and the ability to route technical questions to the right internal expert.
- Fluent in German and good working knowledge of English.
- Secure employment in a growing company
- Professional development and training opportunities
- Collaborative working environment with flat hierarchies
- A varied coordination role with close collaboration across key internal functions
- Modern IT infrastructure and digitalized work processes
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