Job Type: Full-time
Location: Geneva, Switzerland (On-site)
Schedule: Geneva office hours, with flexibility for early or late coverage during executive meetings and events
Reports To: EMEA End-User Support Lead
Job Summary
We are seeking a Senior Workplace & VIP Support Technician to establish and manage on-site IT operations for our new office in Geneva. This role provides day-to-day technical support for on-site staff, regional remote workers, and other regional offices as needed. Support spans hardware and software setup, scheduled refreshes, device deployment, and meeting room/collaboration technology.
Additionally, this position serves as the dedicated IT point of contact for Geneva-based senior executives, executive assistants, and visiting global leadership, providing white-glove, desk-side support and in-room event coverage.
Tasks
Key ResponsibilitiesWorkplace & Site Support
- Day-to-Day Operations: Provide hands-on end-user support for the Geneva office and regional remote personnel.
- Office Onboarding & Maintenance: Bring the new office facility into full IT service and maintain readiness across device staging, meeting rooms, printing, Wi-Fi, and site infrastructure.
- Hardware & Software Lifecycle: Install, configure, and maintain laptops, desktops, printers, scanners, VoIP systems, mobile devices (iOS/Android), and point-of-sale (POS) equipment.
- Tech Bar & Onsite Services: Run an on-site Tech Bar for face-to-face employee support.
- AV & Collaboration: Manage and troubleshoot meeting room collaboration setups, including Microsoft Teams Rooms and AV hardware.
- Asset & Inventory Management: Maintain accurate stockroom inventory, asset records, and hardware availability levels in compliance with corporate policies.
- Onboarding & Offboarding: Execute employee onboarding and offboarding workflows, partnering with HR for first-day technical setups.
Executive & VIP Support
- Dedicated Contact: Act as the primary on-site IT contact for designated corporate leaders and executive assistants, offering 15-minute response SLA during business hours and priority desk-side resolution.
- Executive Profile Management: Maintain technical profiles for assigned executives, covering workstations, mobile devices, home office configurations, and travel schedules.
- Pre/Post-Travel & Event Support: Perform pre- and post-travel device checks, stage home office setups, and conduct daily pre-meeting checks of executive conference rooms.
- Event Execution: Prepare, test, and provide live, in-room technical support for leadership meetings, town halls, and board-level presentations.
- VIP Security Standards: Maintain strict security baselines for leadership devices, including phishing-resistant MFA, full-disk encryption, device compliance, and proper executive assistant delegation.
Global & Regional Team Collaboration
- Tier 2/3 Onsite Escalation: Serve as the Swiss on-site escalation point for issues handed off by the 24/7 Global Service Desk.
- Knowledge Sharing & ITSM: Log, track, and resolve incidents in Freshservice. Document resolutions into knowledge base articles to enable higher remote resolution rates.
- Standards & Compliance: Adhere to global endpoint, security, and imaging standards. Report local compliance gaps to leadership.
- Cross-Functional Projects: Participate in global IT initiatives, including OS rollouts, hardware refresh programs, and facility expansions.
Qualifications & SkillsExperience & Education
- Experience: 5+ years of experience in workplace/IT desktop support, with at least 1 year of direct experience supporting C-suite executives or senior leaders.
- Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or an equivalent combination of education and hands-on experience.
- Languages: Fluency in English and French is required. Knowledge of German or Italian is a strong asset.
Technical Proficiency
- Operating Systems & Endpoint Management: Advanced expertise in Windows, macOS, iOS, Android, Microsoft Intune, Autopilot, and Microsoft Defender.
- Productivity & SaaS: In-depth knowledge of Microsoft 365 administration (including Outlook delegation and Teams).
- Meeting Room AV: Experience setting up and troubleshooting Microsoft Teams Rooms and AV hardware (Logitech, Crestron, Neat, Poly, or HP).
- ITSM & Remote Tools: Practical experience using enterprise ITSM systems (Freshservice, ServiceNow, or similar) and remote control tools (BeyondTrust/Bomgar).
- Networking & Infrastructure Fundamentals: Working knowledge of Active Directory, Windows Server, TCP/IP, Wi-Fi architectures, and basic networking components.
Requirements
Soft Skills & Working Requirements
- Absolute Discretion: Proven ability to handle confidential corporate information with total privacy and professionalism.
- Communication: Exceptional interpersonal skills with a calm, composed, and polished demeanor under pressure.
- Physical & Logistics Requirements: Ability to lift and move hardware packages up to 15 kg.
- Schedule Flexibility: Willingness to cover early morning or evening executive events when needed.
Preferred Certifications
- Microsoft 365 Certified: Endpoint Administrator Associate
- CompTIA A+ / Network+ / Security+
- ITIL Foundation Certification
Senior Workplace & VIP Support Technician in Geneva Arbeitgeber: H-Tech Supports
Als Arbeitgeber bieten wir Ihnen die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten, das auf kontinuierliches Lernen und persönliche Entwicklung ausgerichtet ist. Unsere Unternehmenskultur fördert Teamarbeit und Innovation, während wir gleichzeitig sicherstellen, dass Sie Zugang zu modernen Technologien und Tools haben, um Ihre Fähigkeiten als Technical Support Engineer weiterzuentwickeln. Darüber hinaus profitieren Sie von flexiblen Arbeitszeiten und einer positiven Work-Life-Balance in einer attraktiven Lage.
