Front Office Superviseur in Genève

ulliIntercity Hotel Geneva Airport /liliPublished: /li /ul h3About H World International /h3 pWith our eight brands, we, as a hotel group, take pride in being able to offer our guests unique experiences and continuously evolving. However, our journey wouldn't be complete without you as part of our team! We provide you with opportunities as diverse as our products. Yet, always follow your instincts, true to our motto: Make it your journey! We want you to feel comfortable with us, enjoy your work, and have the chance to grow. Come join us and embark on an exciting journey! /p h3Your Tasks /h3 ul liManage guest check-in and check-out procedures. /li liHandle incoming phone calls and respond to emails. /li liSupervise, coach, lead and manage the Front Office team. /li liDrive and oversee sales performance and initiatives. /li liHandle guest complaints and ensure a high level of guest satisfaction throughout their stay. /li liCarry out all administrative duties related to the position. /li liManage reservations during the Reservations Department's closing hours. /li liPromote upselling opportunities to maximise revenue. /li liHandle guest payments and ensure accurate cash and billing transactions. /li liPromote the hotel's services and build guest loyalty. /li liAct as the main point of contact between the Front Office team and Management. /li liActively contribute to the hotel's ongoing projects and initiatives. /li liMonitor and ensure compliance with hotel policies, standards and procedures. /li liDeputise for the Front Office Manager in their absence and make operational decisions when required. /li /ul h3Your Profile /h3 ul liPrevious experience in a similar role within the hospitality industry is essential. /li liExcellent command of French, both written and spoken. /li liStrong leadership skills. /li liAbility to work under pressure and remain calm in stressful situations. /li liGood command of English; a third language would be an advantage. /li liProficiency in IT tools. /li liExcellent interpersonal and communication skills, with a genuine passion for guest interaction. /li liStrong organisational skills, with the ability to work independently and demonstrate flexibility. /li liFlexibility to work evenings and weekends. /li /ul h3Your Benefits /h3 ul liAttractive employee rates in our hotels /li liFlexible working hours /li liDiverse growth opportunities within our group /li liCross-training possibilities /li liCorporate benefits /li liExtensive training offerings, e.g., through our eLearning platform /li liProvided meals (lunch and complimentary drinks in the office) /li /ul h3Contact /h3 pWe welcome applications from all qualified candidates regardless of their skin color, religion, gender, gender identity, sexual orientation, national origin, age, or disability. /p p#makeityourjourney For data protection reasons, we only accept applications submitted through our online application form. Unfortunately, we are unable to consider applications received via email or any other channel. /p pGet your own impression of us by visiting our booking page. /p h3Your Contact Person For This Position /h3 ul liCamille Fabre /li liHR Accounting Coordinator /li /ul #J-18808-Ljbffr